ReflexAI, the leader in AI-powered training simulations and quality assurance for human-centered contact centers, today announced the launch of ReflexAI Studio – a revolutionary new self-serve platform that empowers organizations to configure detailed training simulations and quality assurance frameworks quickly, easily, and with unmatched precision.

Built on ReflexAI’s deep expertise in high-stakes communication, Studio allows organizations to deploy nuanced, emotionally intelligent training scenarios and granular scoring models without the need for technical resources or development teams. With ReflexAI Studio, teams can go from setup to seeing real-world results in less than 20 minutes, delivering ROI on day one.

"Studio represents a natural evolution of ReflexAI’s mission: putting powerful, human-centered AI tools directly into the hands of teams who need them," said Sam Dorison, Cofounder & CEO of ReflexAI. "Now, any organization can configure simulations and scoring frameworks that match the complexity of real-world conversations, all through an intuitive, step-by-step interface."

ReflexAI Studio at a glance:

• Ease of configuration: Configure dynamic simulations and quality assurance evaluations through a simple, guided interface – no coding required.
• Unmatched customization: Tailor tone, emotional reactions, conversation dynamics, and scoring dimensions to mirror real-world scenarios with incredible nuance.
• Enterprise ready: Scale for large teams with the security, compliance, and reliability enterprises need to drive measurable impact and capture ROI. 
• Expert support when needed: ReflexAI’s trusted white-glove service remains available where desired, including for partners with highly sensitive or complex needs. 

Dual capability across Prepare and Assure
Studio seamlessly integrates with ReflexAI’s flagship products:

• Prepare (training simulations): Teams can configure realistic AI-powered training experiences for hiring, onboarding, skill development, and performance coaching.
• Assure (quality assurance): Teams can configure their own QA scoring frameworks to evaluate conversations with unprecedented flexibility and insight.

A new standard for speed, flexibility, and impact

Organizations no longer have to wait for custom-built training or scoring programs. With Studio, teams can configure simulations that reflect their customers, communities, and compliance needs in just minutes, empowering them to adapt as quickly as the world changes.

"With ReflexAI Studio, our contact center was able to set up new simulation scenarios and QA frameworks in under an hour. It’s been a game-changer for how quickly we can train and support our team," said Christian Raymer, Chief Programs & Development Officer at Crisis Services of Nevada.

To learn more about ReflexAI Studio and see a live demo, visit https://www.reflexai.com/products/studio/