What We're Reading
Industry reads hand-picked by our editors
Jul 11, 2025
Jul 10, 2025
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Retail Customer Experience
Germany grocer adopts Diebold Nixdorf AI self-checkout
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Grocery Dive
What makes The Fresh Market pop, according to its CEO
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Marketing Dive
How marketers can respond with empathy to consumer tariff shocks
Jul 09, 2025
Jul 08, 2025
Jul 07, 2025
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Retail Dive
Sephora taps Lyft to deliver customers to its stores
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Cybersecurity Dive
Qantas says large amount of customer data stolen in cyberattack on call center
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Destination CRM
Customer Satisfaction with Contact Centers Continues to Slide
Jul 02, 2025
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CustomerThink
Behind-the-Scenes Ops: Why Fulfillment is a Customer Experience Weapon
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The Financial Brand
TD Bank Digital Strategy: Human-Centered Banking Innovation
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The Conversation
Why Asos should be wary of banning customers returning unwanted goods
