What We're Reading
Industry reads hand-picked by our editors
Feb 06, 2025
Feb 05, 2025
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CX Today
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
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Retail Customer Experience
Loyalty program members want more ways to earn, redeem
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The Washington Post
CFPB halts work after Trump appoints Bessent as acting head
Feb 04, 2025
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Chain Store Age
Retailers adopt AI for customer experience
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Bloomberg
Cigna (CI) to Tie Executives’ Pay to Customer Satisfaction
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Supply Chain Dive
US delays tariffs on Mexico to March
Feb 03, 2025
Jan 31, 2025
Jan 30, 2025
Jan 29, 2025
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Restaurant Dive
Starbucks hires Taco Bell vets to replace departing execs
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CX Today
LinkedIn Sued for Allegedly Using Customer Data to Train AI
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Retail Dive
What holiday sales mean for 2025