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Duolingo drama underscores the new corporate balancing act on AI hype

The New Era Of CX Starts With A Smarter Hello

Still Taking Calls After 30 Years: TP’s Miranda Collard on the Human Side of CX

SAP to add AI agents for catalogs, order management

Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

Delta Air Lines Just Did a Rebrand and Snuck In a Way to Upsell Its Most Loyal Customers

AI Startup Decagon In Talks To Raise $100 Million At A $1.5 Billion Valuation

AI is coming for call centers used by doctors’ offices

First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond

Southwest Airlines had the least amount of customer complaints in 2024, research group says

No Jitter Roll: Twilio, Zoho, Forethought, and Dialpad Make CX Platform Announcements

Aisles Abroad: How an Icelandic grocer won shopper loyalty through gamification

Home Depot facing customer boycott after quietly rolling back DEI policy

Walmart Is Preparing to Welcome Its Next Customer: The AI Shopping Agent

Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise

Is Klarna’s scale-back on AI chatbots a turning point for customer service?

Twilio updates conversational intelligence, expands CDP

Google Launches AI-Based 3D Asset Generation for Shopping Listings

How Ally Bank Built a Customer-First Digital Experience

First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond

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