What We're Reading
Industry reads hand-picked by our editors
Oct 13, 2026
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Retail Dive
Nearly half of shoppers are worried about affording holiday gifts this year
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Restaurant Dive
Fatburger launches first rewards program
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The Wall Street Journal
AI Agents Are a Threat to Travel Businesses. Airbnb Could Still Be a Winner.
Oct 12, 2026
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The Atlantic
The One Question I Can’t Stand at Restaurants
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The Minnesota Star Tribune
3M signals customer service layoffs, leaving workers in limbo
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USA Today
Sorry, Buc-ee’s, this convenience store is America’s favorite
Oct 09, 2026
Oct 08, 2026
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Contact Center Pipeline Blog
The Extra Mile Has Rules
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Bloomberg
When CEOs Brag About Price Hikes, She’s Listening
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CX Network
9 ways CX will change in 2027
