Glance, a leading provider of cobrowse and visual collaboration solutions, today announced the availability of its Glance Cobrowse for Microsoft Dynamics 365 Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.

Glance's cobrowsing and visual engagement solutions, trusted for more than 20 years, are now integrated directly with Dynamics 365. Designed for regulated industries like financial services, Glance’s solution enables human-led, real-time visual collaboration through cobrowsing, screen sharing, and live video — all embedded directly within Dynamics 365 workflows.

“Customer experience leaders are embracing AI for efficiency, but they also know that empathy and human connection are irreplaceable,” said Adam Atwood, CMO and Head of Strategic Partnerships at Glance. “With our availability in Microsoft AppSource, Microsoft Dynamics 365 customers can now offer seamless, secure cobrowsing support directly from the Customer Service workspace — enhancing service, reducing churn, and building long-term loyalty.”

“Microsoft AppSource welcomes Glance Cobrowse for Microsoft Dynamics 365 Contact Center, which joins a cloud marketplace landscape offering flexibility and economic value while transacting tens of billions of dollars a year in revenues,” said Jason Graefe, CVP, WW ISV and Digital Natives team at Microsoft. “Thanks to AppSource and line-of-business solutions from trusted partners like Glance, customers can do more with less by increasing efficiency, buying confidently, and spending smarter.”

Glance aligns with Microsoft’s vision for a modern, AI-powered contact center. As Dynamics 365 uses Microsoft Azure AI and Microsoft Copilot to power intelligent routing, sentiment analysis, and agent suggestions, Glance adds a human layer to that ecosystem. Glance’s Intelligent Connect uses AI to trigger visual collaboration moments, ensuring customers connect with the right agent, at the right time, with the right tools. 

Key Benefits of Glance Cobrowse for Dynamics 365:

• Cobrowse, Screen Share, and Video Chat: Launch Glance sessions directly from Dynamics 365 contact records.
• AI-Enhanced Guidance: Combine Glance Cobrowse with Microsoft Copilot’s real-time agent assistance and AI-powered insights.
• Secure and Scalable: Glance is ISO/IEC 27001 and SOC 2 certified, ideal for enterprises in regulated industries.
• Cross-Channel Consistency: Guide customers in mobile apps, portals and websites while leveraging with Dynamics’ voice, chat, and social platforms.
• Revenue & Loyalty Outcomes: Enable agents to deeply engage with customers on product recommendations, upsell, or cross-sell opportunities during cobrowse sessions, helping to drive conversions and improve retention.

Already trusted by Fortune 500 companies and large financial services enterprises, Glance brings human connection into digital CX, helping agents resolve complex issues faster and with greater empathy.

To explore the Glance Cobrowse solution, visit Glance Cobrowse for Microsoft Dynamics 365 on AppSource.

For more about the integration, visit glance.cx.