Sogolytics Named Among Notable Vendors in the Customer Feedback Management and Analytics Solutions Landscape, Q1 2026

Sogolytics, which enables customer-centric organizations to turn feedback into competitive advantage, today announced it has been named among Notable Vendors in "The Customer Feedback Management and Analytics Solutions Landscape, Q1 2026," published by Forrester Research. 

Forrester's Landscape report maps the Customer Feedback Management and Analytics (CFM&A) category for CX professionals and enterprise buyers evaluating platforms for omnichannel feedback collection, AI-driven analytics, and customer experience measurement. Sogolytics believes inclusion as a Notable Vendor reflects its standing among the providers Forrester considers significant for CX leaders to evaluate. 

"We're honored by this recognition. Our customers have been telling us for years that the platform delivers outcomes that most tools in this space simply can't," said Haris Azmi, CRO of Sogolytics. "We've heard it from healthcare organizations reducing patient feedback backlogs, from financial institutions connecting CX data to retention and revenue, and from education clients who finally have the analytics infrastructure to act on what their stakeholders are telling them. Having an independent analyst firm of Forrester's standing recognize us among notable vendors means a great deal to us." 

In its overview, Forrester recognized Sogolytics for industry vertical focus in healthcare, financial services, and education and social services. These are three industries where feedback complexity, regulatory pressure, and stakeholder volume have historically outpaced legacy CX tools. 

Sogolytics is shown in the report for having exceptional impact for the following use cases: 

• Closing the loop with customers. Capturing feedback, routing it to the appropriate owner, and resolving it in ways that protect and build customer relationships. 
• Customer journey understanding. Mapping and measuring experience across multiple touchpoints, supported by AI that surfaces where journeys break down and where they create loyalty. 
• Measuring ROI of CX. Connecting NPS, CSAT, and CES metrics to business outcomes, giving CX leaders the evidence to justify investment and demonstrate impact to the C-suite. 

Sogolytics believes that for mid-market and enterprise buyers who rely on Forrester research to guide procurement decisions, the recognition provides independent acknowledgment of Sogolytics' category standing and vertical depth. 

The platform's core products, SogoCX, SogoEX, and SogoCore, are supported by AI-driven analytics, Experience Navigator, and managed research services. For organizations evaluating customer feedback management and analytics platforms, additional information is available at sogolytics.com. 

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity here .