What We're Reading
Industry reads hand-picked by our editors
Sep 17, 2025
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CX Today
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
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Retail Dive
Target doubles new merchandise, expands next-day delivery for the holidays
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Retail Customer Experience
Most shoppers want more info to inform purchases
Sep 16, 2025
Sep 15, 2025
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The New York Times
The Starbucks Turnaround That Has Baristas and Customers Steamed
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No Jitter
Customers Want Transparency When Sharing Data
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Retail Customer Experience
Bassett Furniture deploys photo delivery strategy
Sep 12, 2025
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Business Insider
Sam Altman predicts AI will take customer service jobs first — and speed up a ‘historical’ rate of job turnover
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CX Today
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
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TechRadar
Adobe’s suite of new AI tools aimed at helping businesses create the best customer experience are here
Sep 11, 2025
Sep 10, 2025
Sep 09, 2025
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AP News
AI shakes up the call center industry, but some tasks are still better left to the humans
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Modern Retail
Sam’s Club refreshes website, app
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The Wall Street Journal
Amazon’s New Curbs on Sharing Free Shipping Are Set to Hit Millions
