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Sales Teams, Don’t Undervalue Face Time with Customers

Salesforce revamps its ‘Agentforce’ offerings to try to pull customers across the gap between AI capabilities and AI adoption

On-Premise Contact Centers Don’t Need To Miss Out On AI Innovation

‘We were getting crushed’: Brands cut back on free online returns to offset tariff costs

Can IT finally save customer service?

Airlines charge more, offer less, and passengers don’t fight back

AWS Glitch Disrupts Customer Experience Across the Internet

Nearly all generations, income groups plan to pull back on holiday spend

Customers Ditched Disney+, Hulu After Kimmel Suspension

WhatsApp Compliance in the Contact Center: Building Trust Without Slowing CX

Salesforce Says AI Customer Service Saves $100 Million Annually

How Automotive Cyberattacks Are Disrupting B2B Customer Experience

Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone

Instacart, Uber, DoorDash bringing food delivery to ChatGPT

A Chief Customer Officer Paradox: Winning the Popularity Contest That Shouldn’t Exist

Refuel taps PAR for loyalty update

Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud

Here’s a Sneak Peek Into Southwest’s New Boarding Plan

Best Customer Service 2026: A Round Table With The Experts

Foundever opens first CX hub in Upper Egypt’s Luxor

The Big ServiceNow AI Experience Announcement: A Closer Look

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