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Winning back customers requires fixing what drove them away

AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era

Broadridge Survey: Most Companies Miss the Customer Experience Mark

Most online shoppers feel anxious after clicking buy button

MSPs using AI to improve customer service

Insurance Customers Welcome AI—With Reservations About Who Really Benefits

Shopify Breaks Down on Busy Cyber Monday

A.I. Can Do More of Your Shopping This Holiday Season

Personal AI assistants present data risks

American Customers Are Madder Than Ever

NY Becomes First State to Target AI-Driven Personalized Pricing

How Heather Garboden is redefining the customer experience at American Airlines

Your Customers Aren’t Quiet—They’ve Given Up on Your Surveys

Toyota’s plan for contact center AI deployment

Stop Wasting Money on Empty AI: Build Value That Lasts

‘The whole thing stinks’: outsourced ATO call centre workers shocked by conditions as callers complain about inexperienced staff

A.I. Can Do More of Your Shopping This Holiday Season

Sendbird’s Delight.ai can personalize customer journey

Why Delta is Leaning Into Pop Culture to Drive Loyalty

AI Customer Experience Is Booming, But It’s Failing Consumers

Shipley Donuts launches AI-powered ordering assistant

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