What We're Reading
Industry reads hand-picked by our editors
Feb 06, 2026
Feb 05, 2026
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Harvard Business Review
In an Automated World, Human Hospitality Is a Competitive Advantage
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Automotive News
AI, data can help dealerships maximize opportunities in 2026
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Reuters
Amazon to pay $309 million to U.S. shoppers in settlement over returns
Feb 04, 2026
Feb 03, 2026
Feb 02, 2026
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Insurance Journal
GEICO Settles Call-Center Worker Suits for $940,000; Attorneys Get Half
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Restaurant Dive
3 takeaways from Starbucks’ Investor Day
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Nextgov/FCW
Federal CIO says he’s zeroed in on government service delivery
Jan 30, 2026
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Restaurant Dive
Casual chains need to prioritize experience to win in 2026
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CX Today
Limitations of Agentic AI: Why Edge Cases Still Matter
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Retail Dive
Pinterest to lay off 15% amid AI investment
Jan 29, 2026
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C-Store Dive
Stinker updates loyalty program
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Harvard Business Review
When Tipping Becomes a Customer Experience Problem
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ABC 10
California bill proposes a 5-minute limit on customer service hold times, ensures human connection
