What We're Reading
Industry reads hand-picked by our editors
Jun 18, 2026
Jun 17, 2026
Jun 16, 2026
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The Wall Street Journal
The FTC Cracked Down on ‘Hidden’ Car Dealer Fees. They’re Still Happening Anyway.
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CX Today
Containment Without Trust Is Costing Your Customer Service Team More Than You Think
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CNBC
Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings
Jun 15, 2026
Jun 12, 2026
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The Walrus
AI Shopping Agents Are Manipulating Consumers, Study Finds
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The Wall Street Journal
What A$AP Rocky Taught Burberry’s CEO About Brand Building
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The Business of Fashion
Inside Farfetch’s Strategy for a New Era of Luxury Experience
