What We're Reading
Industry reads hand-picked by our editors
Sep 18, 2026
Sep 17, 2026
Sep 16, 2026
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The Wall Street Journal
America’s Fast-Food Chains Are Making a Big Pivot — Back to Humans
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CIO
Getting voice infrastructure right when deploying voice AI for CX
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Telecom Reseller
CallMiner: CX’s AI Push Hits a Governance Wall
Sep 15, 2026
Sep 14, 2026
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The Minnesota Star Tribune
AI use is straining customer loyalty. It’s playing out in a local grocery store.
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Chain Store Age
Amazon Pharmacy offers full Spanish-language customer experience
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Modern Retail
Reformation says active customers grew 23% in first public earnings report
