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UPS company deploys AI to spot fakes amid surge in holiday returns

Tesco signs three-year AI deal centred on customer experience

Pandora is betting on AI agents to scale service and emotional selling during the peak holiday season

Buyer Beware: Star Ratings Actually Steer Us Away From the Best Shopping Deals

Giga raises $61 million to expand enterprise voice AI, starting with DoorDash

The 7 Habits of Highly Effective Customer Experience Leaders

LG Will Let TV Owners Delete Microsoft Copilot After Customer Outcry

New Shopify-Contentsquare Deal Targets Major Conversion Leaks

To see where Macy’s is going, head to Chicago

Warner Bros./Netflix: Customer Experience In Mergers And Acquisitions

As digital agents gain autonomy, CX leaders face governance gaps

4 Ways to Build Durable Relationships with Your Most Important Customers

ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions

Hilton Expands Loyalty Experiences with Luxury Ocean Travel via Explora Journeys Partnership

How AI is improving loyalty programs in convenience stores

The Cult of Kohl’s Cash

Oracle AI Agents Speed Up Customer Service Deployments

Why NPS Didn’t Die — and What Its Survival Says About CX Metrics

‘It’s not working’: Customers frustrated as Superior Plus Propane closes Maine offices

AI Fatigue Is Feeding Banking Customers’ Appetite for Human Connections

How Tui Transformed Customer Experience with Connected Data

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