What We're Reading
Industry reads hand-picked by our editors
Jun 13, 2025
Jun 12, 2025
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The Wall Street Journal
Why You Should Think Twice Before You Click ‘Unsubscribe’ in an Email
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Grocery Dive
Uber grocery executive named to lead delivery operations
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The Financial Brand
The Frictionless Fiction: Why The Banking CX Goldilocks Zone Requires Intelligent Pauses
Jun 11, 2025
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The Wall Street Journal
Shop Slow, Spend More: The Retailers Hoping That Customers Linger
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Harvard Business Review
Attract New Customers Without Alienating Your Old Ones
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Retail Dive
Dr. Martens plans shift to ‘consumer-first’ mindset
Jun 10, 2025
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Payments Dive
Checkout-free payments may yet rise
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Retail Customer Experience
Bob’s Discount Furniture EVP talks expansion, CX tech, tariff impact
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CustomerThink
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