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What We're Reading: Page 54

Industry reads hand-picked by our editors

Jan 17, 2024

BBC
‘It hasn’t delivered’: The spectacular failure of self-checkout technology
PYMNTS
Customer Service Gets a Facelift Courtesy of AI
TechTarget
FCC adopts lead generation rules to protect consumer privacy

Jan 16, 2024

USA Today
Travel issues happen, should you record your customer service call?
Forbes
Engaged Employees Lead To Great Customer Service, But Where Do You Start?
Entrepreneur
The 4-Step Secret to Exceptional Customer Service

Jan 12, 2024

Retail Customer Experience
Consumer auto brand loyalty grew in 2023
Entrepreneur
How Customer Success Can Supercharge Your Revenue
Bloomberg
American Airlines’ (AAL) Passenger Service Workers Union Approves New Contract

Jan 11, 2024

Fast Company
How to improve your retail customers’ happiness and engagement
Forbes
24 Customer Experience Mistakes You Must Stop Doing In 2024
Ad Age
Customer experience playbook—how unlocking brand meaning can reshape business strategy

Jan 10, 2024

Chain Store Age
Exclusive Q&A: Kendra Scott personalizes customer texts
The Dallas Morning News
More than ever, American consumers want revenge against companies taking advantage of them
Forbes
How Culture And Customer Love Translate To Higher Financial Performance

Jan 09, 2024

Forbes
Every Day, Every Customer: Five Ways To Redefine Service Standards
PYMNTS
How Payment Modernization Shapes Customer Experiences
CBS News
“Your call is very important to us.” Is it, really?

Jan 08, 2024

Computer Weekly
Richer customer experiences at your service
Retail Customer Experience
AI ranks high on retail CX 2024 predictions
MeriTalk
TSA to Modernize, Expand CX Tech in 2024

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The Retailer’s 4-Step Guide to Better Payment Experiences Custom content for Zip
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