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From AI Ambition to CX Results: Watch Genesys Xperience 2026 Live
Customer experience leaders have moved past asking whether AI will change their organizations. The more urgent question is how to turn its potential into better experiences, stronger operations and measurable business value.
That requires more than adding another AI tool. Leaders need a clear operating model for coordinating technology, people and customer journeys — along with real examples of what successful execution looks like.
The free Genesys Xperience 2026 live broadcast, taking place September 2–3, gives CX professionals a virtual front-row seat to those conversations. Broadcast live from the Xperience stage in Las Vegas, the two-day program will explore the shift into the agentic era, what it means for the future of customer experience and how organizations are putting AI to work today.
Move from AI vision to coordinated execution
On September 2, Genesys Chairman and CEO Tony Bates will examine the agentic era and the opportunity it creates for customer experience leaders. Genesys CTO Glenn Nethercutt and General Manager and Head of Product Mike Szilagyi will then introduce the Agentic Operating Model and share what’s next for Genesys Cloud.
The session is designed to help leaders think beyond individual AI use cases. As organizations deploy more automation, assistants and AI agents, the challenge becomes coordinating them around the full customer journey. The operating model discussion will offer a framework for connecting AI investments to how the business actually serves customers and supports employees.
For CX leaders, the value is not simply understanding what new technology can do. It is seeing how strategy, technology and execution can come together to create more connected experiences and produce outcomes the business can measure.
Learn from organizations putting agentic AI into practice
The September 3 broadcast will shift from vision to application. Genesys Chief Customer Officer Scott Cravotta will join Janelle Binder, Senior Vice President of Customer Engagement and Advocacy, and Neil O’Donoghue, Senior Vice President of Customer Success EMEA, to showcase how six customers are using Genesys Cloud and agentic AI to deliver measurable results.
These customer examples will give viewers a closer look at how organizations are approaching transformation in the real world — where customer expectations, operational demands and the need to demonstrate return on investment all intersect.
Viewers can expect to gain:
- A clearer understanding of the agentic operating model
- Ideas for moving AI initiatives from experimentation to execution
- Real customer examples connected to measurable outcomes
- Perspective on the next stage of Genesys Cloud innovation
Access the ideas without traveling to Las Vegas
Xperience brings thousands of CX leaders and industry voices together in Las Vegas. The live broadcast opens key moments from the main stage to a global virtual audience at no cost.
Whether your organization is beginning to explore agentic AI or looking for ways to generate more value from existing investments, the broadcast offers a focused opportunity to hear where CX is headed and how leaders are preparing for what comes next.
The program is virtual and free to attend. Register for the Genesys Xperience 2026 live broadcast to watch September 2–3 from wherever you are.
