Generative AI’s momentum casts uncertainty over the future of the IT service desk

Experts wonder what role these tier one technologists will play in IT departments moving forward, even if analysts believe fears of imminent job loss are overblown.

By Lindsey Wilkinson • Aug. 21, 2023

Discover finds tech upskilling model in Chicago customer care hub

The company looks at the Chatham call center and technology hub as a model for site selections, hiring procedures, customer service experience and community development.

By Lindsey Wilkinson • Aug. 11, 2023