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What We're Reading: Page 2

Industry reads hand-picked by our editors

May 13, 2026

No Jitter
One call makes the difference in customer retention
HR Dive
Leadership development isn’t just for leaders anymore
Supply Chain Dive
Amazon expanding 30-minute delivery service to more cities

May 12, 2026

Grocery Dive
Grocery shoppers are trading down to lower-priced retailers, report finds
CX Today
Vonage’s 36-Hour SMS Outage Exposes a Single Point of Failure
The New York Times
Retailers Are Making Expensive Bets That Shoppers Still Want to Go to Stores

May 11, 2026

The Wall Street Journal
The ChatGPT-ification of American Business
TechTarget
AI should remove friction, not agents, from contact centers
Travel Weekly
How ultralow-cost pioneer Spirit revolutionized the airline industry

May 08, 2026

USA Today
Pope Leo called his bank’s customer service line. They hung up on him
Inc.
Why ‘Good Enough’ Customer Experiences Don’t Work Anymore
HR Dive
Boards push AI but can’t separate hype from reality, CEOs say

May 07, 2026

Vogue
Is Privacy the New Luxury?
Globalnews
AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
No Jitter
Twilio flexes new contact center capabilities

May 06, 2026

Forbes
Beyond Chatbots, How AI Is Transforming Customer Service
No Jitter
ServiceNow AI Platform: Any agent, any system
CX Today
Google Confirms 800% AI Agent Revenue Growth

May 05, 2026

CX Today
WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It
NBC
Spirit Airlines collapse strands travelers: What to know about refunds, rebooking and fares
Forbes
American Airlines Customers Now Test Happy. This Rising Exec Helped.

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