What We're Reading: Page 2
Industry reads hand-picked by our editors
Dec 16, 2025
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The Wall Street Journal
The Cult of Kohl’s Cash
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CX Today
Oracle AI Agents Speed Up Customer Service Deployments
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CMSWire
Why NPS Didn’t Die — and What Its Survival Says About CX Metrics
Dec 15, 2025
Dec 12, 2025
Dec 11, 2025
Dec 10, 2025
Dec 09, 2025
Dec 08, 2025
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The Wall Street Journal
Two Types of Shoppers Are Powering Holiday Spending: The Wealthy and Deal-Hunters
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FashionNetwork USA
Burberry elevates two SVPs to supply chain and customer exec roles
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CX Today
Why CX Teams Still Aren’t Ready for Machine Customers
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