Don't miss tomorrow's customer service industry news

Let CX Dive's free newsletter keep you informed, straight from your inbox.

By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

Informa TechTarget |

CIO Dive
Marketing Dive
No Jitter
SearchCustomerExperience

Explore our brands

An Informa TechTarget Publication

Deep Dive
Library
Events
Press Releases

Strategy
AI & Automation
Technology
Loyalty
Data & Analytics
Customer Service
Personalization

What We're Reading: Page 2

Industry reads hand-picked by our editors

Mar 06, 2026

TechCrunch
How 1,000+ customer calls shaped a breakout enterprise AI startup
ABC News
Target CEO says fresh eyes, respecting core values will help regain customer trust
Ctech
After $2 billion buyout, Verint lays off hundreds as private equity era begins

Mar 05, 2026

Payments Dive
Shift4 taps xAI for customer service
No Jitter
Talkdesk brings workflow coordination to AI agent stack
Inc.
Your Customer Service Is Suffering—and Frontline Employees Say Understaffing Is to Blame

Mar 04, 2026

C-Store Dive
Love’s boosts points accumulation within loyalty program
The Wall Street Journal
‘Piloting’ AI Tools Isn’t Cool Anymore
Payments Dive
Stripe’s slower view of agentic commerce

Mar 03, 2026

BBC
‘Obnoxious’ AI chatbot talked about its mother, customers say
TechCrunch
A married founder duo’s company, 14.ai, is replacing customer support teams at startups
CX Today
Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

Mar 02, 2026

Grocery Dive
How visit lengths vary among popular discounters
The Wall Street Journal
Why Brands Should Stop Fighting Negative Reviews and Start Embracing Them
The Independent
Best North American airports for customer experience named in annual awards

Feb 27, 2026

IT Pro
Your customers aren’t keen on that customer service chatbot you introduced – here’s why
Ad Age
How Lowe’s is evolving its loyalty program to connect with Gen Alpha
CMSWire
Net Promoter Score Isn’t a Growth Strategy — It’s a Comfort Metric

Feb 26, 2026

CX Foundation
Verint Names Dave Rhodes as CEO, Completing Leadership Transition After Calabrio Merger
Aerospace Global News
The most pleasant airports in the world, according to travellers
Cleaning & Maintenance Management
What is Eroding Customer Experience?

Previous Next

Get the free newsletter

Subscribe to CX Dive for top news, trends & analysis

Email:

Select user consent: By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

A valid email address is required. Please select at least one newsletter.

Library resources

The CX Dive Outlook on 2026
Playbook
The Agentic CX Mandate: How to Close the Actionability Gap Custom content for commonFont
Webinar - on demand
Counting the True Cost: Inside the Financial Toll of Voice-Based Fraud Custom content for Modulate

View all

Company Announcements

View all | Post a press release

Events

View all | Promote an event

Industry Intel

Pilot with Precision: Aligning Generative Agent Pilots to Risk Tolerance and ROI Webinar - on demand • Provided by ASAPP
Overcome the customer relationship meltdown Webinar - on demand • Provided by ServiceNow

Explore

About
Editorial Team
Contact Us
Newsletter
Purchase Licensing Rights
Press Releases
What We're Reading

Reach our audience

Advertising
Post a press release
Promote an event

Related Publications

CIO Dive
Marketing Dive
No Jitter
SearchCustomerExperience

This website is owned and operated by Informa TechTarget, a global network that informs, influences and connects the world's technology buyers and sellers.

Home
Deep Dive
Library
Events
Press Releases

Get CX Dive in your inbox

The free newsletter covering the top industry headlines

Email:

Select user consent: By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

A valid email address is required. Please select at least one newsletter.