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Industry reads hand-picked by our editors

Sep 09, 2026

No Jitter
Where voice as a contact center channel is headed in an AI world
CX Today
UJET Says Contact Center AI Adoption Is Moving Too Fast, Which Creates New Risks
TheStreet
T-Mobile continues a significant store shift customers will feel

Sep 08, 2026

Computerworld
Adobe replaces CEO with customer experience leader
Payments Dive
Subscription spending climbs
No Jitter
This is the year of human oversight in AI
Retail Dive
Ulta’s use of Flock technology causes upset online

Sep 04, 2026

Grocery Dive
Kroger amplifies wellness focus with in-store events and ‘mini-fests’
TechTarget
Genesys banks on AI customer service agents -- and their orchestration
Retail Dive
Five Below’s ‘maniacal focus’ on the customer pays off

Sep 03, 2026

Harvard Business Review
What Happens When AI Starts Doing Business with AI?
Retail Dive
Sephora to pilot TikTok Shop experience
CX Dive
Genesys launches agentic orchestration features

Sep 02, 2026

No Jitter
Claudeforce: Strategic partnership or structural surrender?
CX Today
UJET Heard What Agents Really Want From AI. It Wasn’t Replacement
CIO Dive
Agentic AI is shifting the pricing models CIOs rely on

Sep 01, 2026

MIT Sloan Management Review
Three Things to Know About Customer Resistance to AI
Harvard Business Review
The Store Isn’t Dead — but the Merchant Model Is
CX Today
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast

Aug 31, 2026

TechCrunch
Google’s AI Mode can now track flight prices, help book hotels, and more
No Jitter
Salesforce Q2 revenue jumps 11%, launches Claudeforce
Forbes
How American Express Will Drive Innovation Through An AI Mindset

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