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What We're Reading: Page 2

Industry reads hand-picked by our editors

Apr 29, 2026

The Digital Banker
Understanding clients better, connecting markets key for digital CX success
CX Today
Workforce Planning in 2026: The Spreadsheet Problem
No Jitter
3 execs on the difference context makes in customer data

Apr 28, 2026

Financial Times
Brands look beyond search engines as customer habits shift
No Jitter
Microsoft’s new AI agents define new CX vision
CMSWire
Culture Doesn’t Raise NPS. Operational Discipline Does.

Apr 27, 2026

NBC News
JetBlue allegedly used private customer data like internet history to set prices, lawsuit says
Supply Chain Dive
Sam’s Club launches 1-hour delivery to meet fast shipping demand
CX Today
Who Is Liable for AI-Generated Customer Responses?

Apr 24, 2026

The Wall Street Journal
American Express Profit Rises on Premium Customer Strength
CX Today
Which Customer Analytics & Intelligence Events Matter Most in 2026?
Marketing Dive
How Nestlé’s US CMO keeps tabs on changing consumer tastes

Apr 23, 2026

Vogue
“You Cannot Trust a Machine”: The AI Consumer Perception Survey
Grocery Dive
More than a Store: Electronic shelf labels pose pricing conundrum
Retail Dive
Best Buy CEO Corie Barry to step down as sales stagnate

Apr 22, 2026

CIO
Adobe bets on agentic AI to rewrite SaaS for customer experience
No Jitter
Contact centers rush into AI, but lack the tools to control it
QSR Magazine
Are Restaurant Customers Starting to Feel Digital Fatigue?

Apr 21, 2026

Harvard Business Review
When Apologizing to Customers Hurts More Than It Helps
The Drum
Amid the jet fuel crisis, travel brands face a customer experience reckoning
CX Today
Is Freshworks Walking Away from Customer Experience?

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