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What We're Reading: Page

Industry reads hand-picked by our editors

Jul 15, 2026

Grocery Dive
Raley’s names new marketing chief with expanded oversight
The Salt Lake Tribune
A new ski rivalry? Park City Mountain says it can beat Deer Valley at hospitality.
The Wall Street Journal
How $9.99 Became the Most Compelling Price in Retail

Jul 14, 2026

CX Today
Always‑On Without Always‑Burned‑Out: The Human Cost of AI‑Led CX
CBT News
How having happy, well-trained employees leads to happy car buyers
Channel Dive
AI adoption surges as trust plummets: report

Jul 13, 2026

WRAL
Consumer Reports investigates: How AI chooses your ride share price
Retail Banker International
Have banks forgotten how customers think?
CX Today
The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust

Jul 10, 2026

NoJitter
5 numbers showing how contact centers use AI
CX Today
Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required
The Guardian
Virgin Media fined record £28m for stopping customers cancelling contracts

Jul 09, 2026

No Jitter
The hard part of enterprise AI begins after deployment
Route Fifty
How Texas modernized a ‘train wreck’ customer service center
Trucking Dive
FedEx Freight says simplified process improving customer experience

Jul 08, 2026

Restaurant Dive
Restaurants have never known more about their guests. So why are they losing them?
CX Today
Most CX Leaders Are Still Buying for the Last AI Cycle
No Jitter
Call quality is invisible until a customer leaves

Jul 07, 2026

Hotel Dive
Hotel Tech-in: The dual-strategy loyalty product producing instant rewards
Harvard Business Review
AI Is Changing How Customers Choose Your Business
Marketing Dive
How brands are celebrating 250 years of America amid political polarization

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