What We're Reading
Industry reads hand-picked by our editors
Jul 24, 2026
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Grocery Dive
Hy-Vee introduces rapid online ordering options
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No Jitter
Subscriptions drive ServiceNow 2Q revenue growth
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Retail Dive
Michaels launches AI shopping assistant
Jul 23, 2026
Jul 22, 2026
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Forbes
From Cost Center To Profit Center: How To Actually Monetize AI In CX
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Harvard Business Review
Responsible AI Is Becoming a Growth Strategy
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Retail Dive
Penny’s end poses rounding challenge
Jul 21, 2026
Jul 20, 2026
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Wired
My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell
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Footwear News
Here’s One Big Thing That Frustrates Shoe Buyers About AI
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The Economic Times
Psychology says people who don’t like talking to customer care aren’t necessarily antisocial, they may be trying to reduce stress and uncertainty
Jul 17, 2026
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C-Store Dive
Jacksons brings more personalization to loyalty program
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Harvard Business Review
Stop AI from Eroding Your Brand
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Restaurant Dive
Starbucks rolls out quarterly bonuses for high-performing workers
Jul 16, 2026
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The Wall Street Journal
Do We Really Feel This Lousy About the Economy, or Is a Key Survey Broken?
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Hotel Dive
How accessibility features can help hotels win guests in an aging America
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Restaurant Dive
Panera adds limits to Sip Club beverage subscription
