What We're Reading
Industry reads hand-picked by our editors
May 22, 2026
May 21, 2026
May 20, 2026
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Harvard Business Review
How Stronger Privacy Laws Convinced Consumers to Share More Data
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TechTarget
Zendesk adds AI tools in pursuit of autonomous service
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The Financial Brand
Customer Experience is the Achilles Heel of Many Online-Only Neobanks. Can Banks Exploit the Opening?
May 19, 2026
May 18, 2026
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The Wall Street Journal
Companies Have a New AI Problem: Too Many Agents
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IndieWire
The Absolute Hell of Watching a Movie at the Alamo Drafthouse in 2026
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PCWorld
I was duped by an AI customer service bot and I hate it
May 15, 2026
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The New York Times
Why Your Life Is Now on Subscriptions
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HR Dive
Employers adopt AI tools faster than they can train workers to use them
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Retail Dive
Best Buy debuts consultation spaces within Ikea stores
