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Industry reads hand-picked by our editors

Mar 23, 2026

Upgraded Points
3 Lesser-Known Hotel Programs I’m Eyeing After Hyatt’s Changes
Chain Store Age
Three hot personalization initiatives from a cold winter
InvestmentNews
Superhero or Kryptonite? The two sides of AI in financial services customer experience

Mar 20, 2026

Loyalty Magazine
Flying Blue, ranked first in annual loyalty report
No Jitter
3 execs on the difference context makes in customer data
Grocery Dive
AWG deploys AI-powered shopping assistant

Mar 19, 2026

No Jitter
Agentforce Contact Center is a shift from routing to resolution
Grocery Dive
Publix did not overcharge customers, court rules
Sourcing Journal
Trashie Buys Savvy Search AI to Power Platform Personalization

Mar 18, 2026

CFO Dive
AI boom drives worker compensation cuts, study finds
No Jitter
5 execs on how AI and human agents can work together
Retail Dive
Amazon launches 1-hour, 3-hour delivery options

Mar 17, 2026

Marketing Dive
Why Dove turned Reddit product feedback into a real-world campaign
WardsAuto
FTC warns 97 auto dealership groups about deceptive pricing
Retail Dive
Ulta to launch on TikTok Shop with curated assortment

Mar 16, 2026

Modern Retail
Customer reviews are key as AI revolutionizes product discovery
MarTech
When AI decisions create customer friction
CX Today
Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI

Mar 13, 2026

The Guardian
Customers of three UK banks report being able to see other people’s accounts on app
Reuters
Costco customers sue for share of refunds from Trump tariffs
Healthcare Dive
Microsoft launches dedicated health AI chatbot

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