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Industry reads hand-picked by our editors

Mar 12, 2026

Glossy
Retailers are taking a more complex approach to loyalty
Axios
Yahoo debuts personalized AI homepage MyScout
Grocery Dive
Publix to end mobile payment tool

Mar 11, 2026

HR Dive
CEOs think AI use is mandatory — but employees don’t agree, survey says
C-Store Dive
Huck’s new AI bet addresses complexity
No Jitter
Amazon Connect: 4 features smooth contact center operations

Mar 10, 2026

Fortune
How AI has transformed customer service at Airbnb
CMSWire
The Executive Experience Gap: Why Customer Experience Dies in the Boardroom
The New York Times
Seat 11A: The Windowless Inside Joke at 30,000 Feet

Mar 09, 2026

CX Today
AWS Is Trying to Fix Healthcare’s Worst Contact Center Problem
NBC
United Airlines says it will boot passengers who refuse to use headphones on planes
Retail Customer Experience
For loyal Amazon customers it’s no longer love but intentional reflex

Mar 06, 2026

TechCrunch
How 1,000+ customer calls shaped a breakout enterprise AI startup
ABC News
Target CEO says fresh eyes, respecting core values will help regain customer trust
Ctech
After $2 billion buyout, Verint lays off hundreds as private equity era begins

Mar 05, 2026

Payments Dive
Shift4 taps xAI for customer service
No Jitter
Talkdesk brings workflow coordination to AI agent stack
Inc.
Your Customer Service Is Suffering—and Frontline Employees Say Understaffing Is to Blame

Mar 04, 2026

C-Store Dive
Love’s boosts points accumulation within loyalty program
The Wall Street Journal
‘Piloting’ AI Tools Isn’t Cool Anymore
Payments Dive
Stripe’s slower view of agentic commerce

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