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Industry reads hand-picked by our editors

Sep 25, 2025

Retail Customer Experience
Why automated customer service is bad for customer loyalty
No Jitter
How PrimeSource and Dimora Brands Are Improving Customer Relationships
The Financial Brand
AI Referrals Are Surging; Are You Ready for the New Customer Journey?

Sep 24, 2025

The Financial Brand
AI Referrals to Your Website Are Surging; Are You Ready for the New Customer Journey?
Retail TouchPoints
How Google is Helping Marketers Adapt to the First AI-Powered Holiday Season
Entrepreneur
Stop Annoying Customers — Here’s How to Automate the Right Way

Sep 23, 2025

The Wall Street Journal
At the Airport, There’s a Fancy New Lounge Everywhere You Look
CX Today
The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions
No Jitter
Good Knowledge Content Means Better Customer Experience

Sep 22, 2025

Retail Customer Experience
The overlooked advantage in digital signage: Sound that sells
Forbes
How Top Customer Experience Tools Reverse The Trend And Actually Improve Customer Satisfaction
CIO
From back office to guest experience: How technology is redefining hospitality

Sep 19, 2025

Consumer Affairs
Airport satisfaction rises, despite crowded terminals and higher prices
Fast Company
Why customer obsession is the only strategy that lasts
Reuters
Amazon violated online shopper protection law, judge rules ahead of Prime signup trial

Sep 18, 2025

Modern Retail
Best Buy will allow advertisers to ‘take over’ the in-store shopping experience
Business Insider
Starbucks CEO Brian Niccol explains why he’s not worried about a cash-strapped middle class hurting sales
Newsweek
Social Security Chief Gives Update on Changes to Customer Experience

Sep 17, 2025

CX Today
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Retail Dive
Target doubles new merchandise, expands next-day delivery for the holidays
Retail Customer Experience
Most shoppers want more info to inform purchases

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