CONTINUE TO SITE ➞

Don't miss tomorrow's customer service industry news

Let CX Dive's free newsletter keep you informed, straight from your inbox.

By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

Informa TechTarget |

CIO Dive
Marketing Dive
No Jitter
SearchCustomerExperience

Explore our brands

An Informa TechTarget Publication

Deep Dive
Library
Events
Press Releases

Strategy
AI & Automation
Technology
Loyalty
Data & Analytics
Customer Service
Personalization

What We're Reading: Page 47

Industry reads hand-picked by our editors

Jan 27, 2025

The Wall Street Journal
Google to Put Warnings on U.K. Businesses Using Fake Online Reviews
Fortune
Starbucks worker says baristas have a ‘panic button’ behind the counter, but it won’t be enough to quell angry customers after open-door policy reversal
Supermarket News
AI plus customer data equals a powerful revenue boost

Jan 24, 2025

Bloomberg
Walgreens Replaced Fridge Doors With Smart Screens. It’s Now a $200 Million Fiasco
Business Insider
Starbucks Staff Taught De-Escalation Tactics to Deal With Customers
The Wall Street Journal
OpenAI’s ‘Operator’ Agent Can Buy Groceries, File Expense Reports

Jan 23, 2025

C-Store Dive
Inside one of Murphy USA’s newly designed c-stores
No Jitter
Conversations in Collaboration: Peter Bailis with Google Cloud on Using AI Agents for Business Intelligence and Analytics
CX Today
Apple Bails on Auto-Summarizations: Should Contact Centers Too?

Jan 22, 2025

CIO Dive
Trump rescinds Biden executive order in AI regulatory overhaul
CX Today
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
iTnews Asia
Jollibee Group unifies feedback data to enhance customer experiences

Jan 21, 2025

No Jitter
Nvidia Enters the CX Arena With a Blueprint for AI Customer Assistants
Retail TouchPoints
The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support
CX Today
Green CX: Why It Should Be on Your 2025 Agenda

Jan 17, 2025

Legal Dive
Southwest Airlines hit with US lawsuit over delayed flights in 2022
The Wall Street Journal
FTC Chair Lina Khan’s Exit Interview: Antitrust, Big Tech and Non-Competes
Forbes
Putting The Customer Back In Customer Experience

Jan 16, 2025

CX Today
Contact Center AI Is Triggering Customers. Here’s How to Course Correct
StateTech Magazine
Tech Trends: Contact Center AI Improves Citizen Experience and Agent Workspace
Retail Customer Experience
Batteries Plus COO talks consumer trends, customer experience strategy

Previous Next

Get the free newsletter

Subscribe to CX Dive for top news, trends & analysis

Email:

Select user consent: By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

A valid email address is required. Please select at least one newsletter.

Take your knowledge further with

Interested? Explore more of what has to offer.

You're all set

Thanks for signing up! Please keep an eye out for a confirmation email from [email protected] To ensure we make it into your inbox regularly, add us to your allow list, mark us as a safe sender, or add us to your address book. Check out more from

Library resources

Virtual Event Playback
How AI Is Reshaping the Enterprise
Playbook
How CX Leaders Rebuild Customer Confidence Custom content for Service Management Group (SMG)
Webinar - on demand
How Utilities are Modernizing the Last Mile of CX Custom content for Choice Digital

View all

Company Announcements

View all | Post a press release

Events

View all | Promote an event

Industry Intel

Redesigning the Service Role for the AI Agent Era featuring ASAPP and Forrester Webinar - on demand • Provided by ASAPP

Explore

About
Editorial Team
Contact Us
Newsletter
Purchase Licensing Rights
Press Releases
What We're Reading

Reach our audience

Advertising
Post a press release
Promote an event

Related Publications

CIO Dive
Marketing Dive
No Jitter
SearchCustomerExperience

This website is owned and operated by Informa TechTarget, a global network that informs, influences and connects the world's technology buyers and sellers.

Home
Deep Dive
Library
Events
Press Releases

Get CX Dive in your inbox

The free newsletter covering the top industry headlines

Email:

Select user consent: By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

A valid email address is required. Please select at least one newsletter.