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What We're Reading: Page 48

Industry reads hand-picked by our editors

Jan 15, 2025

UC Today
The Future of Integrated Unified Communications and Customer Experience
Retail Customer Experience
Most consumers not a fan of dynamic pricing
Loyalty360
Hyatt Hotels Partners with the Venetian Resort Las Vegas to Enhance the Customer Experience

Jan 14, 2025

The Guardian
Things aren’t all bad: hail the UK customer service heroes of 2024
Vogue Business
How to win back the aspirational customer
Marketing Dive
How Walmart’s latest brand refresh reinforces bigger digital ambitions

Jan 13, 2025

Information Week
Why So Many Customer Experiences Are Mediocre at Best
Route Fifty
‘Optionality’ could be the key to better customer experience, experts say
No Jitter
How Call Testing and Monitoring Enhances Telephony and CX for Brands

Jan 10, 2025

Retail TouchPoints
The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship
VentureBeat
How Narvar is using AI and data to enhance post-purchase customer experiences
C-Store Dive
Casey’s overhauls its coffee program

Jan 09, 2025

Fierce Healthcare
Plan members trust insurers’ AI tools, want more support: survey
AIthority
How Responsible AI Can Enhance Customer Experience and Brand Loyalty
CX Today
“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect

Jan 08, 2025

Telecom Reseller
Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy
Cybersecurity Dive
What companies need to help secure AI
CX Today
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO

Jan 07, 2025

Grocery Dive
Instacart links with Samsung on shoppable fridge tech
C-Store Dive
Sodexo plans nearly 100 tech-forward campus c-stores
CX Today
Booking.com Looks to GenAI to Enhance the Travel Experience

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