What We're Reading: Page
Industry reads hand-picked by our editors
Nov 17, 2023
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Fast Company
The changing landscape of email in customer experience
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Business Insider
Conversational AI Is Revolutionizing Customer Experience
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CMS Wire
2023 CX Blunders: Key Lessons in Customer Experience
Nov 16, 2023
Nov 15, 2023
Nov 14, 2023
Nov 13, 2023
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American Banker
Leading the Way: Aligning Digital Transformation with Dynamic Customer Needs
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Grocery Dive
Walmart, Amazon see gains in fulfillment pivots as holidays near
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Forbes
Driving Sustainable Growth For Subscription Businesses
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The Wall Street Journal
Why Your Neighborhood Pharmacy Isn’t So Friendly Anymore
Nov 10, 2023
Nov 09, 2023
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Reuters
Carmakers urged to enhance customer experience throughout vehicle lifetime
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C-Store Dive
The Road Ahead: Are self-checkouts a barrier to innovation?
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The Independent
New DoorDash tipping policy could bring big consequences for customers
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TechCrunch
Airbnb leans on reviews to make listings more reliable as it tests review summaries using generative AI
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