The term AI-powered is not always what it seems. Peel back the layers and you might just find a thin veneer of glorified chatbots and automated call routing.  

Most companies are stuck in a reactive past, building on a broken foundation. And, they’re finding out too late that legacy is a liability. 

That’s why Gartner naming Dialpad a “Visionary” in the 2025 Magic Quadrant for UCaaS is no small win. We see it as a massive signal to the market. While the competition was busy patching aging systems, we were building for a future that’s already here. 

We didn’t just take a leap. We created a chasm.  

What you see is what you get  

We know where the market is going and we know how to get there. We’re not just reacting to change, we’re expecting it.  

Here’s what Gartner identified as our key strengths:  

• AI-infused experience: “Dialpad’s solution is well-suited for organizations seeking intuitive, AI-infused UCaaS capabilities. The unified Dialpad interface and consistent user experience across devices and applications make the solution straightforward and easy to use.” 
   
  We didn't create a platform and then add AI. We built an easy-to-use, integrated contact center with a single pane of glass for seamless communications. Every touchpoint, every workflow, is intuitive because AI isn't an afterthought—it's a core part of the experience. 

• Transparent pricing: “Dialpad services are generally easy to procure, with transparent pricing across service bundles. The onboarding and implementation processes are streamlined, requiring minimal change management and enabling a seamless customer transition.” 
   
  The legacy model is designed to nickel-and-dime you with hidden costs and add-on fees. We reject that. Our pricing is straightforward and our platform works out of the box, a key advantage that Gartner recognized. 

• Deep Google integrations: “Dialpad continues to expand its market reach through integration with the Google Customer Engagement Suite and new Google Workspace Marketplace incentives. Customers can use Google Cloud Platform spend allocations toward Dialpad services.” 

Our partnership with Google is deep and strategic, not a simple handshake. Our integration with the Google Customer Engagement Suite and the Google Workspace Marketplace creates seamless, powerful workflows for teams that live in the Google ecosystem. 

A clear path forward 

The biggest tech shift since the smartphone isn't a new app or a faster chip—it's agentic AI. This isn't your average AI that just follows commands. Agentic AI is autonomous, goal-oriented, and intelligent. It thinks, learns and acts on its own, transcending the static, FAQ librarian model. 

We’ve been building to this moment. Our proprietary Dialpad AI is woven into the very fabric of our platform—it’s not a bolted-on feature. From the first ring to the post-call summary, our AI works seamlessly to: 

• Offer real-time coaching to team members, giving them the right information to optimize every conversation. 

• Automate repetitive tasks, from tracking meeting agendas to logging calls to summarizing conversations, so your teams can focus on what matters—making real connections. 

• Uncover actionable insights that reveal the pulse of your business and inform strategic decisions. 

This is where being a visionary truly matters.  

The big picture 

Choosing a UCaaS provider is a high-stakes decision that will dictate whether you lead or lag in the coming years. Don't fall for legacy vendor hype. If your current UCaaS provider can't keep pace, you’re already behind. Don't panic. Just pivot.