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Industry reads hand-picked by our editors

Apr 09, 2026

USA Today
America’s Best Loyalty and Rewards Programs 2026: See the full list
Sourcing Journal
Klarna Launching Vibe Loyalty Program on ‘Buy Now, Pay Later’ Platform
CX Today
Enterprise AI Governance: The Responsible Safeguarding Strategy

Apr 08, 2026

The Wall Street Journal
One Company’s Effort to Make an AI-Ready Catalog of Everything We Buy
CMSWire
Great CX at the Expense of Employees? That’s a Losing Strategy
No Jitter
Buyers to AI vendors: Show us the ROI

Apr 07, 2026

TechTarget
Top 12 Customer Experience Metrics and KPIs in 2026
CX Today
How to Fix Customer Journey Orchestration That Stalls
No Jitter
Meet the Metrigy Consumer CX Index

Apr 06, 2026

CX Today
BMW Taps Customer Car Data to Power Safer, More Personalized Driving Experiences, Raising Privacy Questions
CMSWire
Your Customers Trust Humans More Than AI — Even When AI Is Right
Multifamily Dive
FTC seeks public input on junk fee rule for rental housing

Apr 03, 2026

CX Today
Oracle Cuts 30,000 Jobs to Fund Its AI Gamble
No Jitter
HubSpot’s outcome-based AI pricing to customer engagement
CMSWire
What the 1990s Got Right About Customer Experience

Apr 02, 2026

CNBC
‘I hate customer chatbots’: AI call center is off to a rocky start
Grocery Dive
Aldi revamps website and mobile app
Marketing Dive
Albertsons on its ChatGPT ads test and push for retail media transparency

Apr 01, 2026

Forbes
The Data Trust Crisis: How Bad Data Undermines ROI, AI, And CX
No Jitter
CX issues often more complex for B2B customers, Front report says
The Drum
‘Retail isn’t dead, but bad retail is’: Lowe’s on being customer-obsessed in age of AI

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