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What We're Reading: Page 16

Industry reads hand-picked by our editors

Nov 27, 2024

Retail Customer Experience
Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
NBC News
Senator introduces bill to compel more transparency from AI developers
Business Insider
AI Customer Service Chatbots Are Making People Miserable and Annoyed

Nov 26, 2024

PYMNTS
Geolocation Impacts Customer Experience During the Holidays
Grocery Dive
Kroger CMO Stuart Aitken to step down
Computer Weekly
Human-centric AI drives customer experience loyalty

Nov 25, 2024

PCMag
Starlink Finally Opens Customer Service Phone Number for US, Canada
ABC7 News
Paying Meta for ‘Verified’ Facebook customer service still can’t restore stolen account
Grocery Dive
Why shoppers are switching grocery stores for Thanksgiving

Nov 22, 2024

Forbes
Are Retail Chatbots Ready For This Holiday Season? Gen Z Is Walking Away From Brands That Don’t Get It Right
CNBC
American Airlines to shame boarding line cutters with new technology
FedScoop
IRS’s AI voicebots and chatbots have room to grow, advisory panel says

Nov 21, 2024

Grocery Dive
How in-store audio can kick-start retail media efforts
C-Store Dive
Inside Gelson’s first ‘premium’ c-store
CX Today
Microsoft’s Autonomous Agents Are Now Available In Public Preview

Nov 20, 2024

QSR Magazine
Why McAlister’s Loyalty Program is a Game Changer for Customer Experience
Autoweek
After ‘Hiatus,’ Jaguar Is Rebranding—and Wants New Customer Base
Federal News Network
For federal agencies, targeted communications are central to executing CX initiatives

Nov 19, 2024

Marketplace
Some small banks see consumer-facing tech as a new imperative
Restaurant Dive
McDonald’s invests $100M to help franchisees recover from E. coli outbreak
Retail TouchPoints
How True Classic Turned VoC Strategy into Post-Purchase Perfection

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Library resources

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AI-powered CX: Top 5 ways to power up your retail contact center Custom content for Talkdesk
Trendline
The tech trends transforming customer experience Supported by CallMiner
Trendline
Building a strong customer service strategy Supported by SendBird

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Company Announcements

Insightful Launches New Quality Management Solution for Contact Centers that Promises up to 99… From Insightful

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Events

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Webinar | 2 p.m. ET Elevate Customer Experiences: Getting Started With AI in Customer Service Presented by ServiceNow
17 JUN

Virtual Event | 2 p.m. ET Loyalty 2.0 Capturing — and keeping — the customer Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive

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Industry Intel

Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk

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