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What We're Reading: Page 3

Industry reads hand-picked by our editors

Oct 16, 2025

C-Store Dive
Refuel taps PAR for loyalty update
CX Today
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
The Wall Street Journal
Here’s a Sneak Peek Into Southwest’s New Boarding Plan

Oct 15, 2025

Forbes
Best Customer Service 2026: A Round Table With The Experts
Outsource Accelerator
Foundever opens first CX hub in Upper Egypt’s Luxor
CX Today
The Big ServiceNow AI Experience Announcement: A Closer Look

Oct 14, 2025

The Japan Times
Mie eyes Japan’s first penalty against customer abuse
CMSWire
The Future of Personalization: Building Trust, Compliance and AI-Driven Customer Journeys
Retail Dive
Shoppers seek value, deals this holiday season

Oct 10, 2025

CX Today
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
UC Today
Dialpad Launches Agentic AI Platform to Boost Customer Service Automation
Federal News Network
What codifying the Veterans Experience Office into law means for CX in government

Oct 09, 2025

ABC7 Chicago
Customers say Sears Home Services drags out repair requests, cancels appointments last-minute
Computer Weekly
TalkTalk undoes customer experience stack complexity to boost contact centre agents
The Philadelphia Inquirer
Wawa and Sheetz tied at No. 2 for customer satisfaction in national survey

Oct 08, 2025

CX Today
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Grocery Dive
How Good Food Holdings uses tech to elevate its high-service stores
TechTarget
New AI-powered suite boosts Teradata’s CX capabilities

Oct 07, 2025

Restaurant Dive
Starbucks ties in-store experiences, rewards to new Taylor Swift album
Retail Brew
Step inside the pop-up that nailed personalization
Eurogamer
Discord customer service system breached by “unauthorised party”, gaining access to “a small number of government-ID images”

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Library resources

Playbook
Refund Fraud Costs Retailers $103B: Smart CX Solutions Custom content for Riskified
Webinar - on demand
Give Your Customers What They Want During High-Volume Seasons: An Unbeatable Easy-to-Use Experience Custom content for 8x8
Survey Report
Healthcare CX Investment Gap: Staff vs Strategy Disconnect Custom content for EXL

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Industry Intel

Beyond AI agents: The new CX horizon Webinar - on demand • Provided by ASAPP
Start Smart: Selecting AI Agent Use Cases That Succeed Webinar - on demand • Provided by ASAPP
Voice isn’t dead - it just needed better AI Webinar - on demand • Provided by ASAPP

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