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Industry reads hand-picked by our editors

Aug 28, 2026

American Banker
Personalization will be the key differentiator for banks in the future
CX Today
Is the Standalone Contact Center Dead?
CFO Dive
Consumer confidence wanes on dimming view of jobs, incomes, business

Aug 27, 2026

Supermarket News
Loyalty, personalization and the danger zone
CIO Dive
Verizon taps Google for enterprise AI, infrastructure deployment
Forbes
The Concours Club And The Art Of Frictionless Customer Experience

Aug 26, 2026

CX Today
“Trust Is Broken”: Why AI Shopping Must Prove Its Answers
C-Store Dive
Hop Shops adds automated self-checkout
CX Today
The Future of CX Isn’t AI. It’s Humans

Aug 25, 2026

Marketing Dive
Wendy’s hires ex-McDonald’s CMO as chief marketing, customer growth officer
Inc.
Costco Tariff Refunds: Warehouse Club Is One of the Few Retailers Saying It Will Pay Customers Back. How and When?
Entrepreneur
Rushing AI Can Destroy Your Customer Experience. Here’s How to Get It Right.

Aug 24, 2026

Quartz
The true cost of AI customer service is customer loyalty
Entrepreneur
Customer Service Is Declining. It’s Time to Take a Closer Look at What’s Happening Inside Your Business.
Advanced Television
Research: Entertainment subscription providers worst-rated for payment experience

Aug 21, 2026

Computer Weekly
How AI is changing the economics of customer service
CMSWire
5 Contact Center AI Trends Reshaping Customer Service
Business Insider
Walmart says its $2.9 billion tariff refund is headed back to shoppers

Aug 20, 2026

Harvard Business Review
Research: What Physical Retail Stores Deliver in a Digital Economy
The Financial Brand
Give Every Branch a Job That Digital Banking Cannot Do
Forbes
Voya Puts Process Before AI To Rethink Customer Experience

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