What We're Reading: Page 3
Industry reads hand-picked by our editors
Mar 05, 2025
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Forbes
Gen-Z’s Guide To Customer Service - Where AI Meets The Human Touch
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Simple Flying
What Does Alaska & Hawaiian Airlines’ Shared Loyalty Benefits Look Like?
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The Wall Street Journal
How Much Do Tariffs Raise Prices?
Mar 04, 2025
Mar 03, 2025
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Kiosk Marketplace
Next gen kiosks innovate across industry applications
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CX Network
7 Leadership capabilities to retain Gen Z customers
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Channel Futures
Why Point CX Solutions Are ‘Winning the Day’
Feb 28, 2025
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Hotel Dive
Hotel Tech-in: The AI agent fielding front desk calls
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The Wall Street Journal
Amazon to Launch Generative-AI Alexa+ Next Month
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Restaurant Dive
Starbucks cuts less popular drinks, plans 30% menu reduction
Feb 27, 2025
Feb 26, 2025
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Sourcing Journal
Akeneo Exec on Reducing Returns, Enhancing Customer Experience
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Supply Chain Dive
Walmart expands same-day delivery reach
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PhocusWire
British Airways shares progress on tech elements of £7B transformation
Feb 25, 2025
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Glossy
Ulta Beauty Strategies: Inside Ulta’s 44-million-member loyalty program
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Restaurant Dive
Starbucks lays off 1,100 corporate workers
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Women’s Wear Daily
Is the Billion-dollar Beauty Club Still a Thing?
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