What We're Reading: Page 3
Industry reads hand-picked by our editors
Dec 03, 2025
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The Wall Street Journal
Shopify Breaks Down on Busy Cyber Monday
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The New York Times
A.I. Can Do More of Your Shopping This Holiday Season
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No Jitter
Personal AI assistants present data risks
Dec 02, 2025
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The Wall Street Journal
American Customers Are Madder Than Ever
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PYMNTS
NY Becomes First State to Target AI-Driven Personalized Pricing
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The Business Journals
How Heather Garboden is redefining the customer experience at American Airlines
Dec 01, 2025
Nov 26, 2025
Nov 25, 2025
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The Wall Street Journal
Why Delta is Leaning Into Pop Culture to Drive Loyalty
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Forbes
AI Customer Experience Is Booming, But It’s Failing Consumers
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InnovationMap
Shipley Donuts launches AI-powered ordering assistant
Nov 24, 2025
Nov 21, 2025
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Fast Company
The toxicity of “the customer is always right”
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Banking Dive
White House nominates Vought aide to lead CFPB
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MIT Sloan Management Review
How Grocery Retail Innovations Change Customer Behavior
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