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What We're Reading: Page 21

Industry reads hand-picked by our editors

Feb 25, 2025

Glossy
Ulta Beauty Strategies: Inside Ulta’s 44-million-member loyalty program
Restaurant Dive
Starbucks lays off 1,100 corporate workers
Women’s Wear Daily
Is the Billion-dollar Beauty Club Still a Thing?

Feb 24, 2025

The Wall Street Journal
Smaller Menus, Better Vibes: How Starbucks’s CEO Is Shaking Up the Brand
TechRadar
HP is apparently forcing customer support callers to wait 15 minutes before talking to anyone
ROCK 105.3
Dunkin’ Makes Major Policy Change For ‘A Better Customer Experience’

Feb 21, 2025

Inc.
Estee Lauder, Starbucks and More Are Racing to ‘Meet the Customer Where They Are’
Skift
Tripadvisor’s Perplexity Deal: AI for Customer Acquisition in Travel
TechTarget
How to use IoT for marketing

Feb 20, 2025

Restaurant Dive
Burger King accelerates remodels, refranchising
C-Store Dive
Par Mar bringing digital commerce to c-stores in 4 states
The Wall Street Journal
AI Chatbots Are Ready to Talk to Customers. Sort of.

Feb 19, 2025

Banking Dive
Judge halts CFPB firings
CX Network
Groupon taps Trustpilot VoC to drive new service standards
CX Today
8x8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years

Feb 18, 2025

Loyalty360
Choice Hotels and Westgate Resorts Partner to Enhance the Customer Experience
C-Store Dive
Foxtrot relaunches delivery for Dallas stores
Monitordaily
Customer Satisfaction Drives Financial Strength, Even as CX Struggles

Feb 13, 2025

No Jitter
Conversations in Collaboration: Gartner’s Tom Coshow on AI Agents and Agentic AI
CX Network
From Amazon to everywhere: How the cloud is changing CX
Retail Dive
Macy’s sticks with stores chief to lead brick-and-mortar transformation

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Library resources

Survey Report
Healthcare CX Investment Gap: Staff vs Strategy Disconnect Custom content for EXL
Virtual Event Playback
Loyalty 2.0 Capturing — and keeping — the customer
Playbook
The Retailer’s 4-Step Guide to Better Payment Experiences Custom content for Zip

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