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Industry reads hand-picked by our editors

Mar 03, 2026

BBC
‘Obnoxious’ AI chatbot talked about its mother, customers say
TechCrunch
A married founder duo’s company, 14.ai, is replacing customer support teams at startups
CX Today
Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

Mar 02, 2026

Grocery Dive
How visit lengths vary among popular discounters
The Wall Street Journal
Why Brands Should Stop Fighting Negative Reviews and Start Embracing Them
The Independent
Best North American airports for customer experience named in annual awards

Feb 27, 2026

IT Pro
Your customers aren’t keen on that customer service chatbot you introduced – here’s why
Ad Age
How Lowe’s is evolving its loyalty program to connect with Gen Alpha
CMSWire
Net Promoter Score Isn’t a Growth Strategy — It’s a Comfort Metric

Feb 26, 2026

CX Foundation
Verint Names Dave Rhodes as CEO, Completing Leadership Transition After Calabrio Merger
Aerospace Global News
The most pleasant airports in the world, according to travellers
Cleaning & Maintenance Management
What is Eroding Customer Experience?

Feb 25, 2026

The Financial Brand
AI in Banking: What Accountholders Want vs. What They’re Ready For
CX Today
Zoom Virtual Agent 3.0 Targets the Chatbot Resolution Gap
No Jitter
Typewise AI Supervisor orchestrates agentic AI agents

Feb 24, 2026

KOMO News
Consumer sentiment stagnates with growing divide between haves and have-nots
CX Today
Five9 Q4: AI-Powered CX Transformation Drives Enterprise Growth
WardsAuto
EV customer satisfaction hits record-high: JD Power

Feb 23, 2026

TechTarget
Oracle drops a truckload of CX-centric generative AI agents
WCVB
After bankruptcy, solar panel customers say they’re left in the dark
CMSWire
Why AI-First Customer Service Strategies Are About to Backfire

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