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What We're Reading: Page 22

Industry reads hand-picked by our editors

Oct 09, 2025

ABC7 Chicago
Customers say Sears Home Services drags out repair requests, cancels appointments last-minute
Computer Weekly
TalkTalk undoes customer experience stack complexity to boost contact centre agents
The Philadelphia Inquirer
Wawa and Sheetz tied at No. 2 for customer satisfaction in national survey

Oct 08, 2025

CX Today
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Grocery Dive
How Good Food Holdings uses tech to elevate its high-service stores
TechTarget
New AI-powered suite boosts Teradata’s CX capabilities

Oct 07, 2025

Restaurant Dive
Starbucks ties in-store experiences, rewards to new Taylor Swift album
Retail Brew
Step inside the pop-up that nailed personalization
Eurogamer
Discord customer service system breached by “unauthorised party”, gaining access to “a small number of government-ID images”

Oct 06, 2025

No Jitter
No Jitter Roll: Salesforce Announces Agentic AI Scalability Tools
Chief Marketer
Athleta uses on-site search for better marketing insights
CRN
As Agentic AI Has ‘True Impact’ On The Contact Center, The Opportunity Is ‘Yesterday’ For Partners: Cisco Execs

Oct 03, 2025

Skift
An Airbnb Loyalty Program Is In the Works and It Won’t Be Like Marriott Bonvoy
TechCrunch
PayPal’s Honey to integrate with ChatGPT and other AIs for shopping assistance
Reuters
Amazon refreshes device lineup to integrate new AI-powered Alexa+

Oct 02, 2025

Restaurant Dive
Why DoorDash built its own delivery robot
CX Today
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
C-Store Dive
Seven-Eleven Japan developing humanoid robotic workers

Oct 01, 2025

KFF Health News
Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers.
CX Today
CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?
Axios
Notch.cx raises $7M seed led by Lightspeed for customer service bots

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