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What We're Reading: Page 22

Industry reads hand-picked by our editors

Feb 12, 2025

RetailWire
Chick-fil-A Is Reinventing the Drive-Thru Experience Thanks to Drones. Here’s What’s Happening
Banking Dive
CFPB’s enforcement, supervision chiefs step down
CFO Dive
DeepSeek’s lower-cost AI model could supercharge adoption, use cases: Goldman Sachs

Feb 11, 2025

Retail Dive
Consumers expect inflation increase amid tariff talks
Destination CRM
Don’t Let Fear Deter CX Investments in 2025
Skift
British Airways Boosts Loyalty Messaging to ‘Reassure’ Customers

Feb 10, 2025

Restaurant Dive
One-third of independent restaurants expect sales declines from tariffs
The New York Times
When It Comes to Investing, Is A.I. Worth the Hype?
CFO Dive
Costco’s ‘voice’: The long goodbye

Feb 07, 2025

CIO Dive
AI success hinges on data sovereignty, compliance
CMS Wire
The Future of Content: IKEA’s Strategy for AI, Systems Thinking and Change Leadership
Modern Retail
How Modern Animal is using technology to make pet care more customer-centric

Feb 06, 2025

Fast Casual
Poor delivery experiences threaten restaurant reputations, Chatmeter report finds
Forrester
You’re Overlooking The Key To Customer Service Automation: Tacit Knowledge
CX Today
Case Study: Car Finance Broker Accelerates Growth with Contact Center Platform Improvements

Feb 05, 2025

CX Today
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
Retail Customer Experience
Loyalty program members want more ways to earn, redeem
The Washington Post
CFPB halts work after Trump appoints Bessent as acting head

Feb 04, 2025

Chain Store Age
Retailers adopt AI for customer experience
Bloomberg
Cigna (CI) to Tie Executives’ Pay to Customer Satisfaction
Supply Chain Dive
US delays tariffs on Mexico to March

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Library resources

Survey Report
Healthcare CX Investment Gap: Staff vs Strategy Disconnect Custom content for EXL
Virtual Event Playback
Loyalty 2.0 Capturing — and keeping — the customer
Playbook
The Retailer’s 4-Step Guide to Better Payment Experiences Custom content for Zip

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