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Industry reads hand-picked by our editors

Jan 30, 2026

Restaurant Dive
Casual chains need to prioritize experience to win in 2026
CX Today
Limitations of Agentic AI: Why Edge Cases Still Matter
Retail Dive
Pinterest to lay off 15% amid AI investment

Jan 29, 2026

C-Store Dive
Stinker updates loyalty program
Harvard Business Review
When Tipping Becomes a Customer Experience Problem
ABC 10
California bill proposes a 5-minute limit on customer service hold times, ensures human connection

Jan 28, 2026

Business Insider
Lululemon Cuts 100 Staff As Pressure Mounts on the Brand
Retail Dive
Dollar General expands reach of rural same-day delivery service
CNBC
Pinterest laying off about 15% of workforce in push toward AI roles and teams

Jan 27, 2026

Payments Dive
How payment personalization could change the way we pay
C-Store Dive
BP adds manufacturer-funded digital coupons to Earnify app
Marketing Dive
Chipotle’s new CMO on how the brand’s latest ad meets consumer trends

Jan 26, 2026

Modern Retail
Fabletics is turning its stores into membership growth hubs
CFO.com
Almost half of the time saved using AI is spent correcting outputs
Retail Customer Experience
Hawaiian Airlines aims to boost customer experience with $600M strategy

Jan 23, 2026

The Wall Street Journal
CEOs Say AI Is Making Work More Efficient. Employees Tell a Different Story.
Healthcare Dive
Amazon launches health AI chatbot for One Medical members
WWD
How Shoe Retailers Will Evolve Store Design in 2026: A Comfortable Experience Is Key

Jan 22, 2026

Grocery Dive
More Than a Store: Inside Nordstrom’s collab with Pop Up Grocer
Vertical
Gaining Support: Airbus goes ‘back to basics’ in its quest to improve customer experience
Payments Dive
Klarna to offer after-purchase BNPL

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