What We're Reading: Page
Industry reads hand-picked by our editors
Dec 10, 2025
Dec 09, 2025
Dec 08, 2025
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The Wall Street Journal
Two Types of Shoppers Are Powering Holiday Spending: The Wealthy and Deal-Hunters
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FashionNetwork USA
Burberry elevates two SVPs to supply chain and customer exec roles
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CX Today
Why CX Teams Still Aren’t Ready for Machine Customers
Dec 05, 2025
Dec 04, 2025
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Retail Customer Experience
Most online shoppers feel anxious after clicking buy button
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MicroScope
MSPs using AI to improve customer service
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Risk & Insurance
Insurance Customers Welcome AI—With Reservations About Who Really Benefits
Dec 03, 2025
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The Wall Street Journal
Shopify Breaks Down on Busy Cyber Monday
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The New York Times
A.I. Can Do More of Your Shopping This Holiday Season
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No Jitter
Personal AI assistants present data risks
Dec 02, 2025
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The Wall Street Journal
American Customers Are Madder Than Ever
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PYMNTS
NY Becomes First State to Target AI-Driven Personalized Pricing
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The Business Journals
How Heather Garboden is redefining the customer experience at American Airlines
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