Matt Vartabedian
Reporter | LinkedInMatt Vartabedian is a reporter for CX Dive, which he joined in September 2026. Matt began his B2B journalism career in the late 1990s writing for several call center and telecommunications print magazines. He then spent two decades as a cellular industry analyst, where he authored market reports, articles, presentations and opinion pieces grounded in significant primary and secondary research. Prior to joining CX Dive, he covered generative and agentic AI and its ties to enterprise communications for No Jitter. You can reach Matt at [email protected] and on LinkedIn.
14 articles by Matt Vartabedian
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Top customer experience events to attend in 2027
Oct. 6, 2026 -
Consumers favor AI shopping assistants from brands they already use and trust
Oct. 2, 2026 -
Customers say AI has made their service experience worse
Oct. 2, 2026 -
Why pet insurer Pumpkin leaves customer warm calls to its AI agent
Sept. 30, 2026 -
How one BPO is positioning for an AI future
Sept. 28, 2026 -
Consumer AI use a boon for the holidays as AI traffic doubles
Sept. 28, 2026 -
As consumers use AI for discovery, brands risk losing their relationship to the customer
Sept. 25, 2026 -
AI features can help retail apps gain and retain home screen real estate
Sept. 23, 2026 -
Consumers trust AI to advise, but don’t consent to it purchasing for them
Sept. 21, 2026 -
How one mortgage lender deployed voice AI agents to improve borrowers’ experience
Sept. 18, 2026 -
Brands ignore customer feedback at their own peril
Sept. 15, 2026 -
Most companies underuse CX data to guide automation efforts
Sept. 15, 2026 -
Reliance on AI tools in decision-making can lead to risky CX business
Sept. 14, 2026 -
CX workforce budgets take a hit as organizations increase AI spending
Sept. 10, 2026
