EBay focuses on buyer, seller experiences as demand lags

Live shopping and generative AI-powered product listings are helping improve the experience for buyers and sellers alike.

By Bryan Wassel • Nov. 10, 2023

Grocers need to put the customer first to build trust in AI initiatives

A dunnhumby study found that consumer trust in grocers’ use of AI is low, but putting experiences over the bottom line can assuage their concerns.

By Bryan Wassel • Nov. 9, 2023

Walmart adds sensory-friendly hours to all stores

What started as a Saturday morning pilot during the back-to-school season has become a permanent daily feature across the retailer’s fleet.

By Tatiana Walk-Morris • Nov. 9, 2023

6 CX trends to boost ROI and retain customers

The recognition that customer experience is essential to business performance has led to its boom. Across industries, companies are investing in solutions to enhance customer interactions and increase brand loyalty.

By Kristen Doerer , Bryan Wassel • Nov. 6, 2023

Frontier names head of customer care as frequent flyer program gets a refresh

CFO James Dempsey moved to a customer-oriented strategy role as the company rethinks reward tiers in pursuit of loyalty.

By Naomi Eide • Oct. 24, 2023

Wyndham debuts owner, guest engagement platforms amid ‘record’ development

The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

By Noelle Mateer • Sept. 15, 2023