
Bryan Wassel
ReporterBryan Wassel is a reporter for CX Dive and helped launch the publication in 2023. Prior to joining Industry Dive, Bryan covered the retail and grocery industries for publications including Retail TouchPoints and The Food Institute. He grew up in New Jersey and currently lives in Philadelphia.
29 articles by Bryan Wassel
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Dollar General boosts front-end staff to improve shopping experience
Dec. 8, 2023 -
Zoom unveils AI assistance, tiered contact center pricing plans
Dec. 7, 2023 -
Dave & Buster’s sees future in revamped restaurants and loyalty growth
Dec. 6, 2023 -
Ulta Beauty workers maintain CX despite rising security precautions
Dec. 5, 2023 -
Kroger improves pickup experience, personalized offerings in CX push
Dec. 4, 2023 -
Nordstrom hinges CX strategy on personalization and convenience
Dec. 1, 2023 -
Consumer-focused AI to fuel CX innovation despite tight budgets, survey finds
Nov. 30, 2023 -
Holiday CX quality dips when the last mile is forgotten
Nov. 29, 2023 -
Best Buy ties experienced, well-equipped associates to higher NPS
Nov. 29, 2023 -
Zoom pushes contact center solutions as next growth vector
Nov. 22, 2023 -
Gap revamps brand experiences as sales decline
Nov. 21, 2023 -
Customer flexibility is paramount to Walmart’s investment strategy
Nov. 20, 2023 -
Target combines atmosphere, associates and value to drive holiday CX
Nov. 17, 2023 -
The top customer experience conferences to attend in 2024
Nov. 17, 2023 -
Home Depot realigns its business in pursuit of professional customers
Nov. 16, 2023 -
On Black Friday, experiential retail takes a backseat to efficiency
Nov. 16, 2023 -
Lyft boosts bottom line with premium rides, economy options
Nov. 14, 2023 -
Lowe’s targets experience-seeking millennials with DIY home repair classes
Nov. 13, 2023 -
EBay focuses on buyer, seller experiences as demand lags
Nov. 10, 2023 -
Grocers need to put the customer first to build trust in AI initiatives
Nov. 9, 2023 -
Rivian sees post-purchase experience as key electric vehicle differentiator
Nov. 8, 2023 -
In the age of self service, live agents remain a must-have
Nov. 7, 2023 -
Businesses are rich with data, but they want more value from it
Nov. 6, 2023 -
6 CX trends to boost ROI and retain customers
Nov. 6, 2023 -
Would you like to speak with a live agent? One-third of Gen Z, millennials say no.
Nov. 6, 2023