Bryan Wassel
Reporter | LinkedInBryan Wassel is a reporter on CX Dive, which he helped launch in 2023. He specializes in writing about loyalty programs, customer behavior trends, and contact center news across the retail, restaurant and grocery industries. His career has spanned over a decade across publications including Retail TouchPoints, The Food Institute and RetailWire. You can contact him at [email protected] or via LinkedIn.
734 articles by Bryan Wassel
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How brands can welcome AI users onto their sites this holiday season
Nov. 12, 2026 -
Consumers want helpful, practical app experiences
Nov. 11, 2026 -
Retailers hired fewer holiday staff this year. How will that impact in-store CX?
Nov. 10, 2026 -
McDonald’s connects loyalty program with Uber
Nov. 9, 2026 -
Cava’s hospitality contest to inform its CX strategy
Nov. 6, 2026 -
McDonald’s is changing how it collects customer feedback
Nov. 5, 2026 -
Booking Holdings credits AI for better booking, customer service
Nov. 4, 2026 -
Taco Bell’s loyalty program helped the brand recover from Cyclospora outbreak
Nov. 3, 2026 -
Marriott focuses on AI, loyalty as tech enhances experiences
Nov. 2, 2026 -
Starbucks puts greater personalization on the menu for 2027
Oct. 30, 2026 -
Chipotle Rewards drives a record share of loyalty sales
Oct. 29, 2026 -
Why Nespresso brought its loyalty program back from dormancy
Oct. 29, 2026 -
Hilton expects agentic AI to simplify the hotel customer experience
Oct. 27, 2026 -
Consumers want to feel the holiday spirit. Store CX can help.
Oct. 27, 2026 -
Why 10 companies have best-in-class store experiences
Oct. 26, 2026 -
When translations don’t feel natural, customers walk away
Oct. 23, 2026 -
American Airlines confident in CX, premium investments despite the toll of fuel costs
Oct. 22, 2026 -
Falling value perception is putting a magnifying glass to store CX problems
Oct. 21, 2026 -
As Albertsons embarks on a turnaround, what role will CX play?
Oct. 16, 2026 -
Target’s operations app updates let associates spend more time with customers
Oct. 14, 2026 -
Behind the scenes of DSW’s loyalty program relaunch
Oct. 14, 2026 -
Domino’s new CEO plans on ‘getting closer to the customer’
Oct. 13, 2026 -
Better personalization starts with meeting customer needs — not marketing’s
Oct. 12, 2026 -
When grocery prices rise, in-store issues become more frustrating
Oct. 12, 2026 -
Just 5% of CX programs can prove their impact on revenue
Oct. 9, 2026
