Bryan Wassel
ReporterBryan Wassel is a reporter for CX Dive and helped launch the publication in 2023. Prior to joining Industry Dive, Bryan covered the retail and grocery industries for publications including Retail TouchPoints and The Food Institute. He grew up in New Jersey and currently lives in Philadelphia.
383 articles by Bryan Wassel
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BJ’s Wholesale Club is willing to sacrifice margin for digital convenience
May 22, 2025 -
Experience wins can’t save Target from a disappointing quarter
May 21, 2025 -
Home Depot is ‘laser focused’ on elevating customer service through associates
May 20, 2025 -
Cava has big plans for its loyalty program
May 19, 2025 -
Walmart stakes its claim on convenience as tariffs loom
May 16, 2025 -
Airbnb overhauls app with an emphasis on travel experiences
May 15, 2025 -
Ikea adds more ways for loyalty members to earn, redeem points
May 14, 2025 -
Spirit hunts for premium customers post bankruptcy
May 14, 2025 -
Expedia sees AI as the biggest change in experience since mobile
May 13, 2025 -
Applebee’s perks up its loyalty program with an emphasis on exclusivity
May 12, 2025 -
Pinterest pins its future to visual search experiences
May 9, 2025 -
Sonos puts faith in software updates to restore trust
May 8, 2025 -
Why Lyft’s CEO regularly spends time as a driver
May 8, 2025 -
One year later, Target calls express self-checkout a success
May 7, 2025 -
EBay rolls out conversational AI shopping agent
May 6, 2025 -
Amazon remains bullish on AI as Alexa+ rolls out
May 5, 2025 -
Shake Shack rolls out digital menu boards, combos to speed up drive-thru
May 2, 2025 -
For eBay, experiences are all about AI
May 1, 2025 -
Starbucks’ employee, algorithm investments show signs of paying off
April 30, 2025 -
Should companies tie NPS scores to employee bonuses?
April 30, 2025 -
Uber becomes Delta’s latest loyalty program partner
April 28, 2025 -
Google keeps feedback, experience top of mind as it expands AI search
April 25, 2025 -
Chipotle wants its workers to smile for customers
April 24, 2025 -
Traffic, out-of-stocks contribute to falling store CX during peak times
April 23, 2025 -
Verizon plans AI-driven experiences as it fights customer churn
April 22, 2025