29 articles by Bryan Wassel

• Dollar General boosts front-end staff to improve shopping experience

  Dec. 8, 2023

• Zoom unveils AI assistance, tiered contact center pricing plans

  Dec. 7, 2023

• Dave & Buster’s sees future in revamped restaurants and loyalty growth

  Dec. 6, 2023

• Ulta Beauty workers maintain CX despite rising security precautions

  Dec. 5, 2023

• Kroger improves pickup experience, personalized offerings in CX push

  Dec. 4, 2023

• Nordstrom hinges CX strategy on personalization and convenience

  Dec. 1, 2023

• Consumer-focused AI to fuel CX innovation despite tight budgets, survey finds

  Nov. 30, 2023

• Holiday CX quality dips when the last mile is forgotten

  Nov. 29, 2023

• Best Buy ties experienced, well-equipped associates to higher NPS

  Nov. 29, 2023

• Zoom pushes contact center solutions as next growth vector

  Nov. 22, 2023

• Gap revamps brand experiences as sales decline

  Nov. 21, 2023

• Customer flexibility is paramount to Walmart’s investment strategy

  Nov. 20, 2023

• Target combines atmosphere, associates and value to drive holiday CX

  Nov. 17, 2023

• The top customer experience conferences to attend in 2024

  Nov. 17, 2023

• Home Depot realigns its business in pursuit of professional customers

  Nov. 16, 2023

• On Black Friday, experiential retail takes a backseat to efficiency

  Nov. 16, 2023

• Lyft boosts bottom line with premium rides, economy options

  Nov. 14, 2023

• Lowe’s targets experience-seeking millennials with DIY home repair classes

  Nov. 13, 2023

• EBay focuses on buyer, seller experiences as demand lags

  Nov. 10, 2023

• Grocers need to put the customer first to build trust in AI initiatives

  Nov. 9, 2023

• Rivian sees post-purchase experience as key electric vehicle differentiator

  Nov. 8, 2023

• In the age of self service, live agents remain a must-have

  Nov. 7, 2023

• Businesses are rich with data, but they want more value from it

  Nov. 6, 2023

• 6 CX trends to boost ROI and retain customers

  Nov. 6, 2023

• Would you like to speak with a live agent? One-third of Gen Z, millennials say no.

  Nov. 6, 2023

• Southwest Airlines to fuel growing customer engagement with loyalty perks

  Nov. 3, 2023

• Amazon’s generative AI investments to fuel CX improvements, CEO says

  Nov. 1, 2023

• Microsoft leans on AI to power experiences across LinkedIn, Bing

  Oct. 31, 2023

• Generative AI to power Dell’s self-service experience

  Oct. 27, 2023