CONTINUE TO SITE ➞

Don't miss tomorrow's customer service industry news

Let CX Dive's free newsletter keep you informed, straight from your inbox.

By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

Informa TechTarget |

CIO Dive
Marketing Dive

Explore our brands

An Informa TechTarget Publication

Deep Dive
Library
Events
Press Releases

What We're Reading: Page

Industry reads hand-picked by our editors

Jun 18, 2026

CMSWire
Data Doesn’t Lie: Why Customers Are Returning to In-Person Brand Experiences
TechCrunch
Pinterest launches an experimental AI shopping app called ‘Ask Pinterest’
Payments Dive
Apple delves deeper into payments

Jun 17, 2026

No Jitter
Salesforce buys Fin, targets mid-market
CMSWire
Data Doesn’t Lie: Why Customers Are Returning to In-Person Brand Experiences
CX Today
Human Oversight Can No Longer Protect Customers From AI Hallucinations

Jun 16, 2026

The Wall Street Journal
The FTC Cracked Down on ‘Hidden’ Car Dealer Fees. They’re Still Happening Anyway.
CX Today
Containment Without Trust Is Costing Your Customer Service Team More Than You Think
CNBC
Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings

Jun 15, 2026

CBC
Dealership revoked offer to buy back customer’s BMW, blaming wayward AI chatbot
Mainebiz
Customer service in age of AI illustrates erosion of human support
CX Today
Why Can’t You See CX Problems Until Customers Complain About Them?

Jun 12, 2026

The Walrus
AI Shopping Agents Are Manipulating Consumers, Study Finds
The Wall Street Journal
What A$AP Rocky Taught Burberry’s CEO About Brand Building
The Business of Fashion
Inside Farfetch’s Strategy for a New Era of Luxury Experience

Jun 11, 2026

TechTarget
Vibe coding in CX: Benefits, risks and real-world uses
The Financial Brand
Why Banking Personas are the Starting Point, Not the Solution
Grocery Dive
Will high-speed grocery delivery allow Amazon and Walmart to close the gap on convenience?

Jun 10, 2026

The Street
Wendy’s makes a huge customer service mistake
Cablefax
Industry to FCC: Hang Up on Call Center Rules
No Jitter
Who owns the customer truth in an AI-driven contact center?

Previous Next

Get the free newsletter

Subscribe to CX Dive for top news, trends & analysis

Email:

Select user consent: By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

A valid email address is required. Please select at least one newsletter.

Take your knowledge further with

Interested? Explore more of what has to offer.

You're all set

Thanks for signing up! Please keep an eye out for a confirmation email from [email protected] To ensure we make it into your inbox regularly, add us to your allow list, mark us as a safe sender, or add us to your address book. Check out more from

Library resources

Webinar - on demand
Agentic AI Architecture for the Contact Center Custom content for Amplix
Webinar - on demand
What Customers Really Think About AI-Powered CX Custom content for SendBird
Playbook
The Keys to Modern Banking Delivery: CRM, MCP, and AI Custom content for Perficient & Salesforce

View all

Company Announcements

View all | Post a press release

Events

View all | Promote an event

Industry Intel

Human-in-the-Loop Is Not a Fallback: Why Enterprise AI Needs Native Oversight Webinar - on demand • Provided by ASAPP

Explore

About
Editorial Team
Contact Us
Newsletter
Purchase Licensing Rights
Press Releases
What We're Reading

Reach our audience

Advertising
Post a press release
Promote an event

Related Publications

CIO Dive
Marketing Dive

This website is owned and operated by Informa TechTarget, a global network that informs, influences and connects the world's technology buyers and sellers.

Home
Deep Dive
Library
Events
Press Releases

Get CX Dive in your inbox

The free newsletter covering the top industry headlines