What We're Reading: Page 11
Industry reads hand-picked by our editors
Nov 21, 2025
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Fast Company
The toxicity of “the customer is always right”
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Banking Dive
White House nominates Vought aide to lead CFPB
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MIT Sloan Management Review
How Grocery Retail Innovations Change Customer Behavior
Nov 20, 2025
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No Jitter
How AI labor is changing CX
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Retail Customer Experience
Consumer loyalty driven by practical factors, not emotion
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QSR Magazine
Global Payments Forms Partnership with Uber Eats to Enhance Guest Experience
Nov 18, 2025
Nov 17, 2025
Nov 14, 2025
Nov 13, 2025
Nov 12, 2025
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WWD
Olivier Bron on Elevating Bloomingdale’s Customer Experience
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Retail Customer Experience
Tariffs will impact prices as holiday shopping season arrives
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The Wall Street Journal
Sonos Hires a Madison Avenue Veteran to Revive Its Bruised Brand
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