CONTINUE TO SITE ➞

Don't miss tomorrow's customer service industry news

Let CX Dive's free newsletter keep you informed, straight from your inbox.

By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

Library
Events
Press Releases

Strategy
AI & Automation
Technology
Loyalty
Data & Analytics
Customer Service
Personalization

What We're Reading: Page 11

Industry reads hand-picked by our editors

Jan 29, 2025

Restaurant Dive
Starbucks hires Taco Bell vets to replace departing execs
CX Today
LinkedIn Sued for Allegedly Using Customer Data to Train AI
Retail Dive
What holiday sales mean for 2025

Jan 28, 2025

PYMNTS
Stitch Fix Taps AI to Redefine Its Business Model … and the Consumer’s Wardrobe
CBC News
Rogers customers disputing price hikes report unequal treatment
The Wall Street Journal
Airlines Are Charging Higher Fares and Are Confident You’ll Pay Up

Jan 27, 2025

The Wall Street Journal
Google to Put Warnings on U.K. Businesses Using Fake Online Reviews
Fortune
Starbucks worker says baristas have a ‘panic button’ behind the counter, but it won’t be enough to quell angry customers after open-door policy reversal
Supermarket News
AI plus customer data equals a powerful revenue boost

Jan 24, 2025

Bloomberg
Walgreens Replaced Fridge Doors With Smart Screens. It’s Now a $200 Million Fiasco
Business Insider
Starbucks Staff Taught De-Escalation Tactics to Deal With Customers
The Wall Street Journal
OpenAI’s ‘Operator’ Agent Can Buy Groceries, File Expense Reports

Jan 23, 2025

C-Store Dive
Inside one of Murphy USA’s newly designed c-stores
No Jitter
Conversations in Collaboration: Peter Bailis with Google Cloud on Using AI Agents for Business Intelligence and Analytics
CX Today
Apple Bails on Auto-Summarizations: Should Contact Centers Too?

Jan 22, 2025

CIO Dive
Trump rescinds Biden executive order in AI regulatory overhaul
CX Today
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
iTnews Asia
Jollibee Group unifies feedback data to enhance customer experiences

Jan 21, 2025

No Jitter
Nvidia Enters the CX Arena With a Blueprint for AI Customer Assistants
Retail TouchPoints
The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support
CX Today
Green CX: Why It Should Be on Your 2025 Agenda

Previous Next

Get the free newsletter

Subscribe to CX Dive for top news, trends & analysis

Email:

Select user consent: By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

A valid email address is required. Please select at least one newsletter.

Library resources

Webinar - on demand
AI-powered CX: Top 5 ways to power up your retail contact center Custom content for Talkdesk
Trendline
The tech trends transforming customer experience Supported by CallMiner
Trendline
Building a strong customer service strategy Supported by SendBird

View all

Company Announcements

Insightful Launches New Quality Management Solution for Contact Centers that Promises up to 99… From Insightful

View all | Post a press release

Events

20 MAY

Webinar | 2 p.m. ET Elevate Customer Experiences: Getting Started With AI in Customer Service Presented by ServiceNow
17 JUN

Virtual Event | 2 p.m. ET Loyalty 2.0 Capturing — and keeping — the customer Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive

Promote an event

Industry Intel

Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk

Explore

About
Editorial Team
Contact Us
Newsletter
Purchase Licensing Rights
Press Releases
What We're Reading

Reach our audience

Advertising
Post a press release
Promote an event

Related Publications

CIO Dive
Marketing Dive

Industry Dive is an Informa TechTarget business.

This website is owned and operated by Informa TechTarget, part of a global network that informs, influences and connects the world's technology buyers and sellers. All copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. TechTarget, Inc.'s registered office is 275 Grove St. Newton, MA 02466.

Home
Library
Events
Press Releases

Get CX Dive in your inbox

The free newsletter covering the top industry headlines

Email:

Select user consent: By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. You can unsubscribe at anytime.

A valid email address is required. Please select at least one newsletter.