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What We're Reading: Page 9

Industry reads hand-picked by our editors

Dec 15, 2025

News Center Maine
‘It’s not working’: Customers frustrated as Superior Plus Propane closes Maine offices
The Financial Brand
AI Fatigue Is Feeding Banking Customers’ Appetite for Human Connections
CX Today
How Tui Transformed Customer Experience with Connected Data

Dec 12, 2025

CX Today
The BPO Wake-Up Call: A Complete Guide for CX Leaders
TechTarget
AI creating new contact center jobs for agents
Restaurant Dive
Dickey’s discounting strategy is burning profits, franchisees say

Dec 11, 2025

Gizmodo
How Scammers Poison AI Results With Fake Customer Support Numbers
CX Today
Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn
No Jitter
Google Cloud debuts ‘data product’ capability

Dec 10, 2025

USA Today
Which companies have the best customer service? Chewy, Aldi at the top
CX Network
How Lidl built a 92% accurate AI model to transform customer service
Digital Commerce 360
Burberry taps internal leaders to bolster digital commerce and customer experience

Dec 09, 2025

HR Brew
Starbucks’s HR chief aims to fuel customer loyalty by investing in workers
CX Today
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Marketing Dive
Consumers in 2026 will be full of paradoxes, predicts Dentsu

Dec 08, 2025

The Wall Street Journal
Two Types of Shoppers Are Powering Holiday Spending: The Wealthy and Deal-Hunters
FashionNetwork USA
Burberry elevates two SVPs to supply chain and customer exec roles
CX Today
Why CX Teams Still Aren’t Ready for Machine Customers

Dec 05, 2025

MarTech
Winning back customers requires fixing what drove them away
CX Today
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
Chief Marketer
Broadridge Survey: Most Companies Miss the Customer Experience Mark

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Library resources

Playbook
How to Make AI Work in Today's Always-On CX Ecosystems Custom content for Miratech
The CX Dive Outlook on 2026
Playbook
The Agentic CX Mandate: How to Close the Actionability Gap Custom content for commonFont

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