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What We're Reading: Page 9

Industry reads hand-picked by our editors

Jun 25, 2025

Entrepreneur
AI Is an Incredible Customer Service Asset — But It’s Not Flawless. Here’s How to Avoid 4 Common Mistakes.
Fast Casual
Restaurant AI adoption remains on the back burner
PYMNTS
Klarna’s CEO Clones Voice for Customer Service Hotline

Jun 24, 2025

CIO Dive
Businesses average 21 AI projects in production
Chain Store Age
Kroger obtains real-time consumer insights
The Drum
Can promotion personalization reverse ‘vicious circle’ of mass discounts?

Jun 23, 2025

VentureBeat
OpenAI open sourced a new Customer Service Agent framework — learn more about its growing enterprise strategy
CX Today
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
CRN
Reimagining Customer Experience In The Age Of AI

Jun 20, 2025

Payments Dive
CFPB, consumer groups clash over BNPL
ProfessionalAdviser
Most advisers ready to ‘break up’ with their CRM systems
MarTech
Study shows AI agents struggle with CRM and confidentiality

Jun 18, 2025

Forbes
How Best Buy Uses AI To Transform Customer Experience
TechTarget
Adobe takes on AI search optimization with LLM Optimizer
Retail Customer Experience
Bolt, Palantir launching smart, personalized checkout experience

Jun 17, 2025

CBT News
Why technology should enhance, not replace, customer relationships with Joseph Michelli
Forbes
Cisco’s Winning AI Formula: Real CX Problems, Practical Solutions
Retail Customer Experience
L’ovedbaby goes personal to drive customer engagement, revenue

Jun 16, 2025

Fortune Europe
Sainsbury’s trials new concepts and technology in bid to boost customer experience
Retail Dive
EBay takes live shopping on tour
The Wall Street Journal
ICE Raids Have Sent Latino Shoppers Into Hiding and Big Brands Are Hurting

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Library resources

Survey Report
Healthcare CX Investment Gap: Staff vs Strategy Disconnect Custom content for EXL
Virtual Event Playback
Loyalty 2.0 Capturing — and keeping — the customer
Playbook
The Retailer’s 4-Step Guide to Better Payment Experiences Custom content for Zip

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