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Industry reads hand-picked by our editors

May 29, 2026

Grocery Dive
More than a Store: Grocers’ virtual cooking classes can whip up customer loyalty
CMSWire
Why Spirit Airlines Lost Customer Trust Long Before It Collapsed
CX Today
Sprinklr Targets the CX Blind Spot With ViralMoment Deal

May 28, 2026

CX Today
Your Omnichannel Strategy Isn’t Seamless. It’s Forcing Customers to Re-Explain Themselves at Scale
No Jitter
9 execs on why CCaaS is so busy right now
Entrepreneur
This Global Survey Reveals a Brutal Truth About AI in Customer Service. Here’s What Every Leader Needs to Hear.

May 27, 2026

No Jitter
Zoom’s fiscal Q1 results show how voice remains key to business
TechCrunch
Google Search as you know it is over
CX Today
Compliance vs. Risk: Proving CX Data Protection

May 26, 2026

The Wall Street Journal
United’s Card-Counting CEO Made a Huge Bet—and It’s Paying Off
CIO Dive
CIOs need a people strategy to scale AI
CX Today
AI Is Speeding Up Support, But Is It Speeding Up Customer Anger Too?

May 22, 2026

TechTarget
Dell pushes AI personalization, but data hurdles remain
Entrepreneur
The Single Change 6 Founders Made to Transform Their Customer Experience Fast
CX Today
Nvidia’s Earnings Prove Agentic AI Is Now An EX And CX Weapon

May 21, 2026

CX Today
AI Handoffs Are Breaking Trust, Concentrix Warns
Marketing Dive
Google upgrades AI search ads: what marketers need to know
CX Today
Retail AI Readiness: Why “Quick Wins” Fail Without Service Foundations

May 20, 2026

Harvard Business Review
How Stronger Privacy Laws Convinced Consumers to Share More Data
TechTarget
Zendesk adds AI tools in pursuit of autonomous service
The Financial Brand
Customer Experience is the Achilles Heel of Many Online-Only Neobanks. Can Banks Exploit the Opening?

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