What We're Reading: Page 12
Industry reads hand-picked by our editors
Mar 19, 2025
Mar 18, 2025
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TechTarget
Qualtrics releases employee, customer service AI agents
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Financial Times
AI won’t fix the real issue with customer service
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Retail Dive
Wayfair plots second large-format store
Mar 17, 2025
Mar 14, 2025
Mar 13, 2025
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Forbes
Does Playing Music Increase Sales? The Power Of Music In Retail
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The Financial Brand
You Won’t Find GenAI Under The Hood of BofA’s Erica … Yet
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The Wall Street Journal
Petco’s Plan to Win Back Customers Lost After the Pandemic
Mar 12, 2025
Mar 11, 2025
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Retail Customer Experience
Aldi taps Digital Wave to drive better automation of digital channel product descriptions
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Diginomica
Walmart and AI - why being able to build your own tech stack is so important to the customer experience
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Bloomberg
US Consumers’ Pessimism Grows, Long-Run Inflation Outlook Stable
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