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Industry reads hand-picked by our editors

May 19, 2026

Salon.com
Your rewards card may be spying on you — and impacting how much you pay
Retail Dive
Best Buy debuts consultation spaces within Ikea stores
No Jitter
The human advantage: reading situations, not just data sets

May 18, 2026

The Wall Street Journal
Companies Have a New AI Problem: Too Many Agents
IndieWire
The Absolute Hell of Watching a Movie at the Alamo Drafthouse in 2026
PCWorld
I was duped by an AI customer service bot and I hate it

May 15, 2026

The New York Times
Why Your Life Is Now on Subscriptions
HR Dive
Employers adopt AI tools faster than they can train workers to use them
Retail Dive
Best Buy debuts consultation spaces within Ikea stores

May 14, 2026

TheStreet
Target upgrades its ‘most used’ store item in major rollout
CX Today
$12.75MN GM Customer Data Privacy Settlement Sets Record
The Wall Street Journal
How Small Shops Win Over Online Shoppers With Creative Return Policies

May 13, 2026

No Jitter
One call makes the difference in customer retention
HR Dive
Leadership development isn’t just for leaders anymore
Supply Chain Dive
Amazon expanding 30-minute delivery service to more cities

May 12, 2026

Grocery Dive
Grocery shoppers are trading down to lower-priced retailers, report finds
CX Today
Vonage’s 36-Hour SMS Outage Exposes a Single Point of Failure
The New York Times
Retailers Are Making Expensive Bets That Shoppers Still Want to Go to Stores

May 11, 2026

The Wall Street Journal
The ChatGPT-ification of American Business
TechTarget
AI should remove friction, not agents, from contact centers
Travel Weekly
How ultralow-cost pioneer Spirit revolutionized the airline industry

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