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What We're Reading: Page 13

Industry reads hand-picked by our editors

Oct 31, 2025

Fortune
Delta CEO Ed Bastian says one key to building customer loyalty is ‘obsessing’ over your own staff
Newsweek
Americans in ‘crisis mode’ as consumer stress hits five-year high
Reader’s Digest
Here’s Why You Might Want to Think Twice Before Signing Up for that Loyalty App—Yes, Including Starbucks

Oct 30, 2025

Forbes
Zurich Puts Empathy Firmly Back On The Customer Experience Agenda
ABC News
Amazon layoffs highlight impact of AI, some experts say: ‘Wake-up call’
The Packer
Fabric Unveils Orchestra, an AI-Native Fulfillment Platform Unifying Robotics, CX, Inventory, Labor

Oct 29, 2025

TechCrunch
Pinterest experiments with new AI-powered personalized boards
Ad Age
How Behr Paint is redesigning its website for AI search
Business Travel News
Avis Budget Pledges ‘Hard Reset’ on Customer Experience

Oct 28, 2025

CX Today
Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?
AARP
How AI is Changing Social Security Customer Service
Harvard Business Review
What Should Retailers Do About AI Shoppers?

Oct 27, 2025

The Wall Street Journal
Tinder Bets on Safety Improvements to Build Trust and Long-Term Growth
CX Today
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
azcentral
Carvana’s giant ‘vending machines’ may have saved the business, CEO says

Oct 24, 2025

No Jitter
AI-Enabled Voice Systems Move to Measurable Impact
Grocery Dive
What’s Publix’s secret sauce?
CX Today
The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem

Oct 23, 2025

Harvard Business Review
Sales Teams, Don’t Undervalue Face Time with Customers
Fortune
Salesforce revamps its ‘Agentforce’ offerings to try to pull customers across the gap between AI capabilities and AI adoption
Forbes
On-Premise Contact Centers Don’t Need To Miss Out On AI Innovation

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Library resources

Playbook
How to Make AI Work in Today's Always-On CX Ecosystems Custom content for Miratech
The CX Dive Outlook on 2026
Playbook
The Agentic CX Mandate: How to Close the Actionability Gap Custom content for commonFont

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