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What We're Reading: Page 14

Industry reads hand-picked by our editors

Jun 26, 2025

Retail Dive
Amazon aims to speed up delivery to 4K rural communities by end of year
LinkedIn
Starbucks revamps prices for extras
Fashion Dive
Luxury consumers are increasingly cautious about spending

Jun 25, 2025

Entrepreneur
AI Is an Incredible Customer Service Asset — But It’s Not Flawless. Here’s How to Avoid 4 Common Mistakes.
Fast Casual
Restaurant AI adoption remains on the back burner
PYMNTS
Klarna’s CEO Clones Voice for Customer Service Hotline

Jun 24, 2025

CIO Dive
Businesses average 21 AI projects in production
Chain Store Age
Kroger obtains real-time consumer insights
The Drum
Can promotion personalization reverse ‘vicious circle’ of mass discounts?

Jun 23, 2025

VentureBeat
OpenAI open sourced a new Customer Service Agent framework — learn more about its growing enterprise strategy
CX Today
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
CRN
Reimagining Customer Experience In The Age Of AI

Jun 20, 2025

Payments Dive
CFPB, consumer groups clash over BNPL
ProfessionalAdviser
Most advisers ready to ‘break up’ with their CRM systems
MarTech
Study shows AI agents struggle with CRM and confidentiality

Jun 18, 2025

Forbes
How Best Buy Uses AI To Transform Customer Experience
TechTarget
Adobe takes on AI search optimization with LLM Optimizer
Retail Customer Experience
Bolt, Palantir launching smart, personalized checkout experience

Jun 17, 2025

CBT News
Why technology should enhance, not replace, customer relationships with Joseph Michelli
Forbes
Cisco’s Winning AI Formula: Real CX Problems, Practical Solutions
Retail Customer Experience
L’ovedbaby goes personal to drive customer engagement, revenue

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Library resources

Playbook
Refund Fraud Costs Retailers $103B: Smart CX Solutions Custom content for Riskified
Webinar - on demand
Give Your Customers What They Want During High-Volume Seasons: An Unbeatable Easy-to-Use Experience Custom content for 8x8
Survey Report
Healthcare CX Investment Gap: Staff vs Strategy Disconnect Custom content for EXL

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Industry Intel

Start Smart: Selecting AI Agent Use Cases That Succeed Webinar - on demand • Provided by ASAPP
Voice isn’t dead - it just needed better AI Webinar - on demand • Provided by ASAPP
Beyond AI agents: The new CX horizon Webinar - on demand • Provided by ASAPP

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