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Industry reads hand-picked by our editors

Aug 19, 2026

CIO Dive
Executives put the spotlight on AI’s reliability issue
No Jitter
Measure AI by the team, not the task
Retail Dive
Nike, Foot Locker debut hyperlocal community hub store in Los Angeles

Aug 18, 2026

Banking Dive
Citi scoops up rewards fintech Kard
Newsweek
Who Wins When AI Helps Customers Choose?
FedWeek
GAO Sees Delays, Lower Customer Service after IRS Cutbacks

Aug 17, 2026

Fast Company
Gen Z wants its own consumer culture, and this is what it’s going to look like
Reuters
US consumer sentiment deteriorates in August
Fortune
AT&T’s CMO tied ‘brand love’ to the numbers CEOs care about. Customers are 3 times less likely to leave and much cheaper to acquire

Aug 14, 2026

CX Today
Cisco Resolves 145,000 Support Cases Using Agentic AI
CMSWire
TTEC Lands $21M Deal to Modernize IRS Contact Center Handling 200 Million Calls a Year
Aerospace Global News
Why United Airlines and Virgin Atlantic are winning with Starlink WiFi

Aug 13, 2026

CX Today
Zuckerberg’s AI Proposal Could Change Who Controls CX
No Jitter
Make your institutional knowledge AI-ready
The Wall Street Journal
The StubHub Customers Who Battled for Tickets—and Battle Harder for a Refund

Aug 12, 2026

Retail Customer Experience
Defining the role of agentic AI in the retail customer experience
Forbes
Expedia Is Using AI And Sports Tourism To Build A Connected Journey
No Jitter
Consumers warming to AI customer service agents

Aug 11, 2026

Reuters
Retailers tap AI shopping traffic but fight to keep customer data
CX Today
Salesforce Says Agentforce Adoption Is Accelerating but Enterprise CX Readiness Remains in Question
CMSWire
What Actual CFOs Say They Need from Customer Experience Leadership

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