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What We're Reading: Page 4

Industry reads hand-picked by our editors

Apr 03, 2025

Restaurant Dive
Waffle House launches late-night delivery at 500 stores
CX Today
270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.
Automotive Dive
Toyota’s finance arm makes executive changes

Apr 02, 2025

Retail Dive
J. Jill plans ship-from-store capability
The Wall Street Journal
AI Agents Are a Moment of Truth for Tech
International Banker
How AI-Powered Hyper-Personalisation Is Driving the Customer Experience

Apr 01, 2025

Payments Dive
CFPB plans to spike BNPL rule
CX Today
Future-Ready Agents: Visual Intelligence in Contact Center Training
MarTech
What are ‘phygital’ experiences and how can marketers use them?

Mar 31, 2025

Hotel Dive
Wyndham targets truckers in latest loyalty play
CX Today
The Convergence of AI, CX, and EX - A New Era for Customer Experience Professionals
Forbes
Zendesk’s New Resolution Platform Redefines Customer-Centric Service Through AI-Powered Outcomes

Mar 28, 2025

CNN
Trump’s pick to lead Social Security promises quick customer service fixes amid agency meltdown
BBC
Sky says 2,000 jobs at risk at its customer service centres
PCWorld
HP is making more PCs in the US and focusing on customer experience

Mar 27, 2025

ProPublica
Fend for Yourself: Under Trump, Consumer Protection Bureau’s Probes of Big Tech and Finance Firms Freeze Up
Forbes
If The Customer Is King, Why Aren’t They Treated Like One?
U.S. News
What Buy Now, Pay Later Looks Like Without the CFPB

Mar 26, 2025

FedScoop
Reflections from DOD’s first-ever customer experience officer
The Street
AT&T quietly issues stern warning to customers
The Wall Street Journal
23andMe Site Went Down as Customers Struggled to Delete Data

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Library resources

Webinar - on demand
AI-powered CX: Top 5 ways to power up your retail contact center Custom content for Talkdesk
Trendline
The tech trends transforming customer experience Supported by CallMiner
Trendline
Building a strong customer service strategy Supported by SendBird

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Company Announcements

Insightful Launches New Quality Management Solution for Contact Centers that Promises up to 99… From Insightful

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Events

20 MAY

Webinar | 2 p.m. ET Elevate Customer Experiences: Getting Started With AI in Customer Service Presented by ServiceNow
17 JUN

Virtual Event | 2 p.m. ET Loyalty 2.0 Capturing — and keeping — the customer Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive

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Industry Intel

Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP
Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk

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