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What We're Reading: Page 4

Industry reads hand-picked by our editors

Mar 20, 2025

Bloomberg
Fifth Third Among Banks Using AI to Help Lure Customer Deposits
VentureBeat
Adobe’s new AI agents can make personal websites for your customers
Forbes
How Banks Can Replace Lazy Loyalty With Customer Advocacy

Mar 19, 2025

TheStreet
T-Mobile hopes to win back angry customers with generous offers
CX Today
11 Ways to Reduce Average Handling Time (AHT) in 2025
TechTarget
Adobe joins agentic AI fray with platform, prebuilt agents

Mar 18, 2025

TechTarget
Qualtrics releases employee, customer service AI agents
Financial Times
AI won’t fix the real issue with customer service
Retail Dive
Wayfair plots second large-format store

Mar 17, 2025

Marketing Dive
The future of retail media networks: Here’s what the numbers say
HuffPost
Before You Google A Business’ Phone Number, Beware Of This Scam
Retail Dive
US immigration policy could hurt off-pricers

Mar 14, 2025

PEX Network
Gap leans on AI to enhance productivity, revenue & customer experience
TechCrunch
Google wants Gemini to get to know you better
C-Store Dive
Rutter’s announces new stores with bar and lounge

Mar 13, 2025

Forbes
Does Playing Music Increase Sales? The Power Of Music In Retail
The Financial Brand
You Won’t Find GenAI Under The Hood of BofA’s Erica … Yet
The Wall Street Journal
Petco’s Plan to Win Back Customers Lost After the Pandemic

Mar 12, 2025

The Wall Street Journal
New Car Tech Is Overloaded and It’s Starting to Drive People Nuts
CX Today
Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit
CFO Dive
91% of economists expect big, tariff-fueled price surge: Wolters Kluwer

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Library resources

Trendline
The tech trends transforming customer experience Supported by CallMiner
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Building a strong customer service strategy Supported by SendBird
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Leveraging generative AI in the customer experience Supported by Talkdesk

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Company Announcements

Temu Named to USA TODAY’s 2025 Best Customer Service List From Temu

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Events

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Webinar | 2 p.m. ET AI-powered CX: Top 5 ways to power up your retail contact center Presented by studioID and Talkdesk
17 JUN

Virtual Event | 2 p.m. ET Loyalty 2.0 Capturing — and keeping — the customer Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive

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Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP
Top 5 things that CX leaders should know to stay ahead Webinar - on demand • Provided by Zendesk

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