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Industry reads hand-picked by our editors

Jun 24, 2026

Hotel Dive
Marriott debuts AI-powered hotel search tool Ask Bonvoy
Inc.
This Airline Was Unexpectedly Named the Best in Customer Service—and It’s Not Delta or United
The Wall Street Journal
Meta Unveils Enterprise Business Agents to Streamline Customer Transactions

Jun 23, 2026

C-Store Dive
Vroom and Swiftly debut c-store alcohol cash back program
The Wall Street Journal
Instacart CMO on Launch of AI Shopping Assistant
CX Today
AI Adoption Is Stalling – And Consumers Are Why

Jun 22, 2026

Southern Living
This Fast Food Chain Just Beat Chick-Fil-A In Customer Service
No Jitter
What the landmark Google ruling means for contact center AI
Marketing Dive
Sociable: Reddit study highlights user purchase behavior

Jun 18, 2026

CMSWire
Data Doesn’t Lie: Why Customers Are Returning to In-Person Brand Experiences
TechCrunch
Pinterest launches an experimental AI shopping app called ‘Ask Pinterest’
Payments Dive
Apple delves deeper into payments

Jun 17, 2026

No Jitter
Salesforce buys Fin, targets mid-market
CMSWire
Data Doesn’t Lie: Why Customers Are Returning to In-Person Brand Experiences
CX Today
Human Oversight Can No Longer Protect Customers From AI Hallucinations

Jun 16, 2026

The Wall Street Journal
The FTC Cracked Down on ‘Hidden’ Car Dealer Fees. They’re Still Happening Anyway.
CX Today
Containment Without Trust Is Costing Your Customer Service Team More Than You Think
CNBC
Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings

Jun 15, 2026

CBC
Dealership revoked offer to buy back customer’s BMW, blaming wayward AI chatbot
Mainebiz
Customer service in age of AI illustrates erosion of human support
CX Today
Why Can’t You See CX Problems Until Customers Complain About Them?

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