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What We're Reading: Page 5

Industry reads hand-picked by our editors

Sep 26, 2025

Bloomberg
Best Buy Lays Off Geek Squad Team Members in Latest Job Cuts
CX Today
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
Restaurant Dive
Starbucks to close roughly 400 stores, lay off 900 corporate workers

Sep 25, 2025

Retail Customer Experience
Why automated customer service is bad for customer loyalty
No Jitter
How PrimeSource and Dimora Brands Are Improving Customer Relationships
The Financial Brand
AI Referrals Are Surging; Are You Ready for the New Customer Journey?

Sep 24, 2025

The Financial Brand
AI Referrals to Your Website Are Surging; Are You Ready for the New Customer Journey?
Retail TouchPoints
How Google is Helping Marketers Adapt to the First AI-Powered Holiday Season
Entrepreneur
Stop Annoying Customers — Here’s How to Automate the Right Way

Sep 23, 2025

The Wall Street Journal
At the Airport, There’s a Fancy New Lounge Everywhere You Look
CX Today
The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions
No Jitter
Good Knowledge Content Means Better Customer Experience

Sep 22, 2025

Retail Customer Experience
The overlooked advantage in digital signage: Sound that sells
Forbes
How Top Customer Experience Tools Reverse The Trend And Actually Improve Customer Satisfaction
CIO
From back office to guest experience: How technology is redefining hospitality

Sep 19, 2025

Consumer Affairs
Airport satisfaction rises, despite crowded terminals and higher prices
Fast Company
Why customer obsession is the only strategy that lasts
Reuters
Amazon violated online shopper protection law, judge rules ahead of Prime signup trial

Sep 18, 2025

Modern Retail
Best Buy will allow advertisers to ‘take over’ the in-store shopping experience
Business Insider
Starbucks CEO Brian Niccol explains why he’s not worried about a cash-strapped middle class hurting sales
Newsweek
Social Security Chief Gives Update on Changes to Customer Experience

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Library resources

Playbook
Refund Fraud Costs Retailers $103B: Smart CX Solutions Custom content for Riskified
Webinar - on demand
Give Your Customers What They Want During High-Volume Seasons: An Unbeatable Easy-to-Use Experience Custom content for 8x8
Survey Report
Healthcare CX Investment Gap: Staff vs Strategy Disconnect Custom content for EXL

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Voice isn’t dead - it just needed better AI Webinar - on demand • Provided by ASAPP
Beyond AI agents: The new CX horizon Webinar - on demand • Provided by ASAPP
Start Smart: Selecting AI Agent Use Cases That Succeed Webinar - on demand • Provided by ASAPP

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