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What We're Reading: Page 6

Industry reads hand-picked by our editors

Apr 03, 2026

CX Today
Oracle Cuts 30,000 Jobs to Fund Its AI Gamble
No Jitter
HubSpot’s outcome-based AI pricing to customer engagement
CMSWire
What the 1990s Got Right About Customer Experience

Apr 02, 2026

CNBC
‘I hate customer chatbots’: AI call center is off to a rocky start
Grocery Dive
Aldi revamps website and mobile app
Marketing Dive
Albertsons on its ChatGPT ads test and push for retail media transparency

Apr 01, 2026

Forbes
The Data Trust Crisis: How Bad Data Undermines ROI, AI, And CX
No Jitter
CX issues often more complex for B2B customers, Front report says
The Drum
‘Retail isn’t dead, but bad retail is’: Lowe’s on being customer-obsessed in age of AI

Mar 31, 2026

CX Today
The Connective Tissue of CX: Solving IT Fatigue with Interoperability
CFO Dive
Consumer sentiment falls 6%, hit by declining stocks, higher gas prices
Electrek
Tesla’s head of customer experience leaves for Coinbase as talent exodus grows

Mar 30, 2026

Fast Company
How Delta turned TSA chaos into a brand advantage
FashionNetwork USA
Meta aims to position WhatsApp as the new frontier in customer relations
BizTech Magazine
Financial Institutions Improve Customer Experiences with AI-Powered Cloud Contact Centers

Mar 27, 2026

Harvard Business Review
What Companies Can Learn from Their Biggest Fans
Inc.
The Reason Walmart’s ChatGPT Experience Flopped, and What It Means for AI Shopping
Business Insider
America’s booming annoyance economy

Mar 26, 2026

The Seattle Times
Kasala customers claim orders, refunds unavailable after store closures
Supply Chain Dive
FedEx taps OneRail to offer 2-hour, end-of-day delivery
Business Chief
HSBC: AI Will Transform the C-Suite and Customer Experience

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