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What We're Reading: Page

Industry reads hand-picked by our editors

Jul 30, 2026

Grocery Dive
More than a Store: The power of human connection
No Jitter
Few companies report clear, measurable AI ROI
Hotel Dive
IHG Hotels & Resorts launches AI-powered conversational search tool

Jul 29, 2026

Time
The New Storefront: How Retail Is Rewriting Its Own Rules
Los Angeles Times
Thousands of customer service workers face the axe as AI takes over
No Jitter
AI agents need identity, not just access

Jul 28, 2026

Fortune
Capital One’s MLB partnership is turning fan experiences into long-term customer value
No Jitter
Synthetic panels offer speed, but can’t replace human insight
CX Today
HubSpot Targets AI Agent Sprawl With Agent Hub

Jul 27, 2026

The Information
Anthropic Isn’t the Best at Powering Customer Service, New Data Show
Retail Customer Experience
No food court, samples or toilet paper. Just gas at a California Costco
Grocery Dive
Schnucks turns to agentic AI shopping assistant

Jul 24, 2026

Grocery Dive
Hy-Vee introduces rapid online ordering options
No Jitter
Subscriptions drive ServiceNow 2Q revenue growth
Retail Dive
Michaels launches AI shopping assistant

Jul 23, 2026

Forbes
The Huge Power Of The New Knowledge Base: Revolutionizing The Customer Experience
CX Today
Gartner: Stop Treating AI Agents Like Employees
No Jitter
AI agent rollbacks more common than AI agent deployments

Jul 22, 2026

Forbes
From Cost Center To Profit Center: How To Actually Monetize AI In CX
Harvard Business Review
Responsible AI Is Becoming a Growth Strategy
Retail Dive
Penny’s end poses rounding challenge

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