What We're Reading: Page 6
Industry reads hand-picked by our editors
Jul 28, 2025
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The Wall Street Journal
Even Patrick Mahomes Can’t Give Airbnb a Quick Win
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CMSWire
Pfizer’s CX Strategy Puts Employee Experience at the Center
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Retail Customer Experience
Customer loyalty at inflection point, claims study
Jul 25, 2025
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The Wall Street Journal
Why ‘Returnless Returns’ Can Pay Off for Companies
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Social Media Today
Google Adds More AI Elements to its Product Discovery and Shopping Tools
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Fast Company
How big brands manage relationships between customer segments
Jul 24, 2025
Jul 23, 2025
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Retail Dive
Target to stop price matching retailers
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Harvard Business Review
Shake Shack’s Digital Playbook: More Tech, Same Hospitality?
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Eater
‘It’s Been a Journey’: At Providence, the Customer Experience Drives the Ship
Jul 22, 2025
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Computer Weekly
The role of customer data platforms
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The Wall Street Journal
Estée Lauder, a Late Digital Adopter, Makes New Push to Reach Shoppers Online
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MarTech
Orchestrating empathy where your funnel falls short
Jul 21, 2025
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Retail Customer Experience
New Look deploys Amperity platform to boost customer experience
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Retail Banker International
Navigating the new age of tourism with contactless payments
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C-Store Dive
Love’s brings order-ahead capabilities to Carl’s Jr sites
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