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What We're Reading: Page 6

Industry reads hand-picked by our editors

Jan 26, 2026

Modern Retail
Fabletics is turning its stores into membership growth hubs
CFO.com
Almost half of the time saved using AI is spent correcting outputs
Retail Customer Experience
Hawaiian Airlines aims to boost customer experience with $600M strategy

Jan 23, 2026

The Wall Street Journal
CEOs Say AI Is Making Work More Efficient. Employees Tell a Different Story.
Healthcare Dive
Amazon launches health AI chatbot for One Medical members
WWD
How Shoe Retailers Will Evolve Store Design in 2026: A Comfortable Experience Is Key

Jan 22, 2026

Grocery Dive
More Than a Store: Inside Nordstrom’s collab with Pop Up Grocer
Vertical
Gaining Support: Airbus goes ‘back to basics’ in its quest to improve customer experience
Payments Dive
Klarna to offer after-purchase BNPL

Jan 21, 2026

No Jitter
Gen AI app use is up — and so are privacy concerns
CX Today
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
The Financial Brand
How BofA Uplevels Branches into Financial Centers to Meet Customer Needs

Jan 20, 2026

Harvard Business Review
Why Keeping Up with Change Feels Harder Than Ever
The Verge
I saw the future of retail, and it’s all AI
Drug Store News
Honeywell unveils AI-enabled technology to personalize in-store shopping with Google Cloud

Jan 16, 2026

The Wall Street Journal
The Futile Campaign to Get People to Dress Better on Planes
The Currency
Behind the deal: Plume, Sweepr and the race to own customer experience
Inc.
How a Terrible Customer Experience With a Bank Taught Me a Leadership Lesson

Jan 15, 2026

Food Dive
How Kellanova is turning to innovation to meet evolving consumer needs
Grocery Dive
Amazon takes on Walmart with new store concept
Marketing Dive
For retail brands, TikTok Shop’s rise brings viral success — and disruption

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Library resources

Playbook
How to Make AI Work in Today's Always-On CX Ecosystems Custom content for Miratech
The CX Dive Outlook on 2026
Playbook
The Agentic CX Mandate: How to Close the Actionability Gap Custom content for commonFont

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Pilot with Precision: Aligning Generative Agent Pilots to Risk Tolerance and ROI Webinar - on demand • Provided by ASAPP
Overcome the customer relationship meltdown Webinar - on demand • Provided by ServiceNow

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