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What We're Reading: Page 7

Industry reads hand-picked by our editors

May 07, 2025

Social Media Today
Pinterest Launches New Promotional Campaign Focused on Personalized Looks
CX Today
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
The New York Times
A.I. Is Getting More Powerful, but Its Hallucinations Are Getting Worse

May 06, 2025

No Jitter
Surveys Say: People Prefer Talking to People
Retail TouchPoints
Lowe’s Deploys AI-Powered Assistant for Associates Chainwide
Forbes
How Lyft Adding Taxis Will Affect Ride-Sharing Customer Experience

May 05, 2025

Tech.eu
How HappyorNot went from four buttons to over 2 billion customer feedback data points
The Philadelphia Inquirer
As Trump guts federal watchdog, Pa. Gov. Josh Shapiro is streamlining the consumer complaint process
CX Today
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles

May 02, 2025

Hotel Dive
Travelers in ‘wait-and-see’ mode amid economic uncertainty: Hilton CEO
Food Dive
Coca-Cola sales slip following boycott among Hispanic consumers
Restaurant Dive
McDonald’s US traffic slides due to economic uncertainty

May 01, 2025

Nextgov/FCW
IRS to lay off taxpayer experience, DEI staff
Forbes
Here Comes The Customer Service Resolution Revolution
Retail Dive
Amazon and Saks Fifth Avenue launch luxury e-commerce storefront

Apr 30, 2025

The Wall Street Journal
Starbucks Says It’s Making Progress on Quest to Fulfill Orders Faster
CX Today
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
TechCrunch
Yelp debuts AI voice agents for restaurants and service providers

Apr 29, 2025

The Washington Post
New consumer protections could end soon. Here’s what you need to know.
Retail TouchPoints
The Data Mandate for a Modernized Shopping Experience
CIO
Customer-centric IT: Strategies for delivering winning customer experiences

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Loyalty 2.0 Capturing — and keeping — the customer
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