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What We're Reading: Page 7

Industry reads hand-picked by our editors

Jul 17, 2025

The Wall Street Journal
Estée Lauder, a Late Digital Adopter, Makes New Push to Reach Shoppers Online
Retail Dive
Kohl’s appoints digital chief amid turnaround plan
The Financial Brand
Consumer Angst Drives Need for Real Advice from Banks

Jul 16, 2025

C-Store Dive
How Sprint Mart is using tech to save hours each day
The Financial Brand
Anxious Consumers Need Help for Today, Not Plans for Tomorrow. Step Up and Trust Will Follow
Reseller News
Delta Insights crafts CRM solution with Microsoft for Grace Foundation

Jul 15, 2025

The Points Guy
The Journey loyalty program rewards travelers at boutique hotels
Retail Customer Experience
Walmart renews partnership with Scandit
Play NJ
Hard Rock Opens Customer Service Center for Digital Inquiries

Jul 14, 2025

Harvard Business Review
How Pop Mart Won Young Customers in a Fragmented Attention Economy
Retail Customer Experience
Consumers fast becoming value seekers
CMSWire
Has Customer Experience Lost Its Teeth?

Jul 11, 2025

No Jitter
Good CX Involves Good Relationships with Customers and Coworkers
ZDNET
A million customer conversations with AI agents yielded this surprising lesson
Entrepreneur
He Went From Customer to CEO of a Rapidly-Expanding Dessert Chain By Following This Process

Jul 10, 2025

Retail Customer Experience
Germany grocer adopts Diebold Nixdorf AI self-checkout
Grocery Dive
What makes The Fresh Market pop, according to its CEO
Marketing Dive
How marketers can respond with empathy to consumer tariff shocks

Jul 09, 2025

Chain Store Age
Warby Parker retail and experience chief talks store expansion
ZDNET
A million customer conversations with AI agents yielded this surprising lesson
Consumer Goods Technology
PepsiCo Embraces Agentic AI to Modernize Field Execution and CX

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Library resources

Survey Report
Healthcare CX Investment Gap: Staff vs Strategy Disconnect Custom content for EXL
Virtual Event Playback
Loyalty 2.0 Capturing — and keeping — the customer
Playbook
The Retailer’s 4-Step Guide to Better Payment Experiences Custom content for Zip

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