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What We're Reading: Page 8

Industry reads hand-picked by our editors

Jul 08, 2025

Inc.
How Ayesha Curry Turned Customer Feedback Into a Growth Engine
Retail TouchPoints
When it’s Not the Customer: How Your System Drives Cart Abandonment
CMSWire
The Real Fix for Disjointed Customer Journeys

Jul 07, 2025

Retail Dive
Sephora taps Lyft to deliver customers to its stores
Cybersecurity Dive
Qantas says large amount of customer data stolen in cyberattack on call center
Destination CRM
Customer Satisfaction with Contact Centers Continues to Slide

Jul 02, 2025

CustomerThink
Behind-the-Scenes Ops: Why Fulfillment is a Customer Experience Weapon
The Financial Brand
TD Bank Digital Strategy: Human-Centered Banking Innovation
The Conversation
Why Asos should be wary of banning customers returning unwanted goods

Jul 01, 2025

Hotel Dive
Hotel Tech-in: The company offering weather guarantees for guests
New York Post
Hertz customers outraged over AI-powered scanner that detects small marks, charges hundreds — including $440 for one-inch scuff
No Jitter
NiCE Debuts New CEO, Products and Celebrity Brand Campaign

Jun 30, 2025

LinkedIn
Starbucks urges customers to linger
Loyalty360
Hibbett Launches Hibbett Kids to Enhance the Customer Experience
Retail TouchPoints
How ‘Process Mining’ Refines Ikea’s Rich, Plentiful Data so it Can be Put to Use

Jun 27, 2025

Retail Dive
Back-to-school shoppers focus on sales, AI to search for deals
Grocery Dive
How The Fresh Market and Lidl are striving to stay relevant with shoppers
PYMNTS
AI-Driven Shelves Are Changing Carrefour’s In-Store Experience

Jun 26, 2025

Retail Dive
Amazon aims to speed up delivery to 4K rural communities by end of year
LinkedIn
Starbucks revamps prices for extras
Fashion Dive
Luxury consumers are increasingly cautious about spending

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Library resources

Survey Report
Healthcare CX Investment Gap: Staff vs Strategy Disconnect Custom content for EXL
Virtual Event Playback
Loyalty 2.0 Capturing — and keeping — the customer
Playbook
The Retailer’s 4-Step Guide to Better Payment Experiences Custom content for Zip

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