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Industry reads hand-picked by our editors

Jul 10, 2026

NoJitter
5 numbers showing how contact centers use AI
CX Today
Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required
The Guardian
Virgin Media fined record £28m for stopping customers cancelling contracts

Jul 09, 2026

No Jitter
The hard part of enterprise AI begins after deployment
Route Fifty
How Texas modernized a ‘train wreck’ customer service center
Trucking Dive
FedEx Freight says simplified process improving customer experience

Jul 08, 2026

Restaurant Dive
Restaurants have never known more about their guests. So why are they losing them?
CX Today
Most CX Leaders Are Still Buying for the Last AI Cycle
No Jitter
Call quality is invisible until a customer leaves

Jul 07, 2026

Hotel Dive
Hotel Tech-in: The dual-strategy loyalty product producing instant rewards
Harvard Business Review
AI Is Changing How Customers Choose Your Business
Marketing Dive
How brands are celebrating 250 years of America amid political polarization

Jul 06, 2026

C-Store Dive
7-Eleven, Circle K named in lawsuit over using AI to boost gas prices
Grocery Dive
More than a Store: Are grocers letting the store experience slip?
No Jitter
7 stats suggest decline in human CX agent employment

Jul 02, 2026

Forbes
Verizon’s CMO On Customer Obsession, Loyalty And Increasing Choice
The Financial Brand
How TD Bank is Using AI to Train Branch Bankers to be Better Humans
Fox Business
Sephora quiet hours expand nationwide for sensory-friendly shopping

Jul 01, 2026

CX Today
What Do Rising Compute Costs Mean for CX Leaders?
Marketing Dive
Ulta’s CMO on blending brand building and omnichannel marketing
No Jitter
Coming AI governance challenge: controlling what agents do and say

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