The changes sweeping across the customer experience landscape aren’t slowing down in the second half of the year as AI shakes up the practice and economic uncertainty puts a strain on loyalty. Fortunately, there are still a slew of conferences in 2025 that will explore how leaders can thrive in these interesting times.
Reducing early stage churn, applying generative AI and optimizing revenue are some of the top-of-mind topics being presented at these upcoming events. Practitioners can learn from experts through networking gatherings, trainings and keynote sessions.
Here are some of the events leaders should be aware of during the second half of the year as they shape their strategies for the coming holiday season and into 2026.
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Top customer experience conferences in 2025
INBOUND 2025
Sept. 3-5
San Francisco
HubSpot’s INBOUND conference is focused on innovation in AI and customer experience with an eye on optimizing revenue and will feature a combination of keynotes, panels and networking opportunities.
Xperience 2025
Sept. 8-10
Nashville, Tennessee
This Genesys event features more than 100 sessions and interactive experiences on topics ranging from how to get a return on investment from AI-powered CX to unifying channels to design more outcome-driven customer journeys.
Dreamforce
Oct. 14-16
San Francisco
Salesforce’s annual event will put an emphasis on how CX practitioners can use technology like AI agents, real-time data and CRM systems alongside human workers to refine their customer experiences.
Customer Contact West
October 19-22
Tuscon, Arizona
Frost & Sullivan’s event offers CX leaders tools and insights to help them better execute customer contact strategies, improve their customer satisfaction rates and reduce customer churn.
ICMI Contact Center Expo 2025
Oct. 27-30
Orlando, Florida
Designed for contact center professionals, ICMI’s conference seeks to offer expert insights into industry trends and CX strategies through workshops, keynotes, virtual site tours of contact centers and an expo showcasing industry technologies.
Customer Service & Experience EAST 2025
November 4-5
New York City
Reuters aims to bring together senior service and experience leaders to explore an array of new strategies with practitioners from a wide array of sectors and roles and insight from global brands.
Digital Customer Experience Summit
November 12-13
Toronto, Canada
The 12th annual Digital Customer Experience Summit will focus on how CX professionals can use cutting-edge automation and next-generation technology to improve satisfaction, reimagine journeys and leverage data to transform experiences for their customers.
Editor’s note: This article has been updated with the latest dates, locations, speakers and conference names.
