Strategy: Page 24

  • Exterior front rendering of Discover Financial Services' Chatham Customer Care Center in Chicago, Illinois.
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    Permission granted by Discover
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    Discover finds tech upskilling model in Chicago customer care hub

    The company looks at the Chatham call center and technology hub as a model for site selections, hiring procedures, customer service experience and community development.

    By Lindsey Wilkinson • Aug. 11, 2023
  • A Papa Johns' employee cuts pizza after preparing it.
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    Courtesy of Papa Johns
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    Where Papa Johns implements AI

    The company focuses on improving efficiency while tuning systems when the stakes are high, Papa Johns’ Justin Falciola said. 

    By Lindsey Wilkinson • Aug. 1, 2023
  • A person opens a package and reads a note. Explore the Trendline➔
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    blackCAT via Getty Images
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    Trendline

    Loyalty

    In this Trendline, CX Dive explores where and how leaders are encouraging customer loyalty.

    By CX Dive staff