Technology: Page 6
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Retrieved from Chipotle on October 03, 2023
Chipotle starts in-store testing for avocado, makeline robots
The two pieces of equipment, including the Autocado, are expected to speed up order fulfillment.
By Aneurin Canham-Clyne • Sept. 17, 2024 -
pixelfit via Getty Images
Customer experience data is underused in business decisions, leaders say
Leaders want to see more department heads use CX data to guide technology adoption, a CallMiner study found.
By Bryan Wassel • Sept. 16, 2024 -
Explore the Trendline➔
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TrendlineTop 5 stories from CX Dive
The top stories from CX Dive look at customer experience trends, generative AI use cases and the components of a good tech stack.
By CX Dive staff -
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United to bring customers Starlink Wi-Fi to boost in-flight experience
The airline is looking to change the in-flight experience by bringing fast, reliable — and free — internet connection to its passengers in 2025.
By Kristen Doerer • Sept. 13, 2024 -
Catherine Douglas Moran/CX Dive
How grocers are building their in-store music playlists
From customer demographics to worker preferences, supermarkets have several key factors to consider when curating their in-store audio.
By Gloria Dawson • Sept. 13, 2024 -
Joe Raedle/Getty Images via Getty Images
Family Dollar implements AI tech for category management, merchandising
The discount chain has selected Dunnhumby to power a platform aimed at localizing product assortment to better meet shoppers’ needs.
By Peyton Bigora • Sept. 11, 2024 -
Michael M. Santiago/Getty Images via Getty Images
Rent the Runway’s UX revamp helps power new customer growth
The retailer is making it easier for new customers to rent their first garment through faster page loading, improved product detail pages and simpler checkout.
By Bryan Wassel • Sept. 9, 2024 -
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Amazon tech automating 10 new campus c-stores
The company said it expects to put its technology in more stores in 2024 than in any previous year.
By Jessica Loder • Sept. 5, 2024 -
Bruce Bennett / Staff via Getty Images
Is customer experience Best Buy’s key to sales growth?
The company is investing in initiatives to improve mobile app personalization and revamp merchandise presentations as it aims for sales growth.
By Bryan Wassel • Sept. 3, 2024 -
Joe Raedle / Staff via Getty Images
Office Depot parent company rolls out generative AI assistant to 900 stores
ODP Corporation, which also operates OfficeMax, introduced the ODP Personal Assistant to enable associates to spend more time helping customers.
By Bryan Wassel • Aug. 30, 2024 -
Tero Vesalainen via Getty Images
Business satisfaction with AI, automation solutions and services languishes
The gap in customer satisfaction scores stems from a disconnect between technology expectations and reality, ISG found.
By Kristen Doerer • Aug. 30, 2024 -
Daphne Howland/CX Dive
Nordstrom credits faster supply chain operations for improved CX
The retailer credited improved availability of popular products, better e-commerce search and discovery, and faster in-store service for sales growth.
By Bryan Wassel • Aug. 28, 2024 -
Retrieved from Piqsels.
Mobile shopping forecast to drive over half of online holiday sales: report
With more people shopping on mobile devices, a “tipping point” with consumer behavior is on the horizon, according to Adobe Analytics.
By Tatiana Walker-Morris • Aug. 28, 2024 -
Kena Betancur via Getty Images
Zoom doubled its contact center customers in the past year. Can it maintain the momentum?
Experts think Zoom has the potential to become a top contact center solution vendor, but competitors are still ahead of the company in certain aspects.
By Bryan Wassel • Aug. 23, 2024 -
Courtesy of Affirm
BNPL providers won’t face penalties during transition to new CFPB rule
CFPB Director Rohit Chopra said in a blog post that the agency will not fine companies making a good faith effort to follow regulations treating buy now, pay later loans like credit card transactions. His remarks follow significant industry pushback.
By Patrick Cooley • Aug. 22, 2024 -
Spencer Platt/Getty Images via Getty Images
Lowe’s continues to upgrade in-store experiences in pursuit of pro customers
The retailer saw year-over-year improvements to customer satisfaction scores as it continues to introduce new CX-focused technology to use in store.
By Bryan Wassel • Aug. 21, 2024 -
Drew Angerer via Getty Images
How embedded payments are changing the way we pay
As payments technology advances, more companies are embedding the payments process in websites and apps, streamlining the checkout process for customers.
By Patrick Cooley • Aug. 21, 2024 -
Courtesy of Albertsons
Albertsons’ loyalty program sees growth spurt
The grocer’s number of rewards members has increased by nearly 63% since the end of its fiscal year 2020.
By Catherine Douglas Moran • Aug. 14, 2024 -
Brandon Bell / Staff via Getty Images
Home Depot wants to help associates help professional customers
The home improvement retailer says associates will be able to better guide professional customers through complex projects with new insights available through its Sidekick app.
By Bryan Wassel • Aug. 13, 2024 -
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How restaurant loyalty programs can drive more traffic and improve experiences
Restaurant brands that tie their loyalty programs into payment and ordering systems can increase convenience and personalization for customers.
By Bryan Wassel • Aug. 13, 2024 -
Thai Phi Le/CX Dive
Aldi adding Instacart’s omnichannel tech to all US stores
The discounter is also rolling out the grocery technology company’s Caper Carts overseas for the first time.
By Peyton Bigora • Aug. 9, 2024 -
Pascal Le Segretain via Getty Images
To boost Olympics engagement, the IOC turned to a customer data platform
The International Olympic Committee blew its digital engagement targets out of the water in the first week of the 2024 Paris Games, crediting its customer data platform, developed with Deloitte, for its success.
By Kristen Doerer • Aug. 8, 2024 -
Justin Sullivan via Getty Images
Wendy’s is ‘confident’ experience improvements will drive loyalty — and growth
A $15 million investment in its app and loyalty program is starting to pay off, CEO Kirk Tanner said.
By Kristen Doerer • Aug. 5, 2024 -
Courtesy of Amazon
Amazon’s checkout technology is getting an AI upgrade
Just Walk Out is rolling out an advanced AI model the e-commerce giant says will make its system more accurate and efficient, and less costly to implement.
By Jeff Wells • Aug. 2, 2024 -
Daphne Howland/CX Dive
Beyond invests in digital CX basics in push for profitability
Better search, personalized experiences and a cross-brand loyalty program are Beyond’s primary goals in the coming 18 months.
By Bryan Wassel • July 31, 2024 -
I going to make a greatest artwork as I can, by my head, my hand and by my mind. via Getty Images
Affirm says CFPB’s proposed BNPL rules will confuse customers
The bureau’s proposed rules would give consumers who use BNPL to pay for goods and services the same protections as credit card users.
By Patrick Cooley • July 31, 2024
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