The customer experience practice is facing fresh headwinds and technological disruptions in 2026, from price-sensitive consumers to agentic AI.
That’s not to mention leaders' perennial problems: demonstrating ROI, collaborating on initiatives across departments and measuring CX quality.
Luckily, there are events dedicated to just that. Leaders across the profession are coming together at conferences and summits to discuss challenges and case studies of successful brands. CX decision-makers can hear from experts, vendors and top companies in their industries about how to enhance digital and in-store experience, boost satisfaction and loyalty, and integrate new technology.
Here are the top conferences to attend next year:
Top customer experience conferences in 2026
Customer Contact Week
Jan. 21-23
Orlando, Florida
Customer Management Practice’s gathering of contact center professionals features sessions exploring the tools, technology and techniques shaping the future of the industry and speakers like Red Lobster CEO Damola Adamolekun.
Experience '26
Feb. 10-12
Las Vegas
This event brings together practitioners in customer experience and employee experience and includes sessions and training labs. While speakers have yet to be announced for 2026, past Medallia events have featured executives from brands like Dick’s Sporting Goods and CVS.
X4
March 17-19
Seattle
QualtricsXM’s event includes networking opportunities, management courses and case studies from customer service leaders.
Adobe Summit
April 19-22
Las Vegas
While specifics aren’t yet available for this event, past Adobe summits have featured leaders like General Motors CEO Mary Barra and Delta CEO Ed Bastian, as well as more than 200 sessions and hands-on labs across tracks like analytics and customer data management.
Customer Experience Strategies Summit
May
Toronto
The Strategy Institute’s 15th annual event provides opportunities to connect with other CX professionals from across North America.
Gartner Marketing Symposium XPO 2026
June 8-10
Denver
This event explores the latest marketing insights and solutions with experts, peers and service providers to help leaders differentiate their brands and create customer experiences that drive retention.
CX Summit North America
June 28-July 1
Nashville, Tennessee
Forrester’s conference aims to define the future of customer experience as it explores topics such as measuring and optimizing every step of the customer journey and blending technology with empathy to create intuitive, human-like experiences.
Customer Service & Experience West 2026
April 21-22
San Diego
Reuters’ event invites practitioners to reimagine the foundations of their service and experience strategy with a focus on demystifying AI and helping leaders create a tangible ROI for their businesses.
INBOUND 2026
Sept. 16-18
Boston
Hubspot’s conference brings together business leaders to learn about AI, customer experience and sustainable revenue strategies through networking opportunities and keynote sessions.
