Bryan Wassel
ReporterBryan Wassel is a reporter for CX Dive and helped launch the publication in 2023. Prior to joining Industry Dive, Bryan covered the retail and grocery industries for publications including Retail TouchPoints and The Food Institute. He grew up in New Jersey and currently lives in Philadelphia.
498 articles by Bryan Wassel
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Consumers drawn to AI for help with gift-buying research
Nov. 13, 2025 -
Snipes courts Gen Z with a value-focused loyalty program
Nov. 12, 2025 -
Wendy’s CX improvements carve out a bright spot amid weak sales
Nov. 10, 2025 -
Expedia Group AI agents handle more than half of queries, CFO says
Nov. 7, 2025 -
Lyft, United connect their loyalty program perks
Nov. 6, 2025 -
Sonos wants to be at the center of ‘AI personalities’
Nov. 6, 2025 -
Hertz shows wins from customer service investments, names CX chief
Nov. 4, 2025 -
Walmart introduces AI tools for in-store and online holiday shopping
Nov. 3, 2025 -
What do shoppers want from AI this holiday season?
Nov. 3, 2025 -
Amazon expects agentic AI to revolutionize online experiences — eventually
Oct. 31, 2025 -
3 of the spookiest customer experiences
Oct. 30, 2025 -
Starbucks is getting faster at service, CEO says
Oct. 30, 2025 -
Verizon ‘must shift to a customer-first focus,’ new CEO says
Oct. 29, 2025 -
Wayfair invests in AI to power its customer experience push
Oct. 28, 2025 -
T-Mobile sets its sights on eliminating the ‘pain’ of signups and upgrades
Oct. 27, 2025 -
Lyft adds free loyalty program to its subscription lineup
Oct. 24, 2025 -
Amazon’s latest AI tool wants to help you decide between products
Oct. 23, 2025 -
The future of AI may be invisible, but it shouldn’t be secret
Oct. 22, 2025 -
Want to make a good impression online this holiday? Be reliable
Oct. 22, 2025 -
Bilt partners with Gopuff, lets members earn or redeem points with delivery orders
Oct. 20, 2025 -
Consumers embrace AI for research, but few have allowed it to make purchases
Oct. 20, 2025 -
FanDuel rolls out a casino loyalty program
Oct. 17, 2025 -
Williams-Sonoma deploys AI agents across its brand portfolio to offer 24/7 support
Oct. 15, 2025 -
Albertsons’ loyalty program continues upward trajectory
Oct. 14, 2025 -
Why holiday season store experiences should be helpful but unobtrusive
Oct. 14, 2025