Bryan Wassel
ReporterBryan Wassel is a reporter for CX Dive and helped launch the publication in 2023. Prior to joining Industry Dive, Bryan covered the retail and grocery industries for publications including Retail TouchPoints and The Food Institute. He grew up in New Jersey and currently lives in Philadelphia.
434 articles by Bryan Wassel
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Cava deploys tech to free up workers’ time to connect with guests
Aug. 13, 2025 -
Fanatics goes all in on exclusivity with launch of new loyalty program
Aug. 12, 2025 -
Wendy’s wants good experiences to drive frequency as consumers pull back spending
Aug. 11, 2025 -
Stitch Fix adds more AI experiences, but stylists aren’t forgotten
Aug. 11, 2025 -
Pinterest has ‘effectively become an AI-enabled shopping assistant,’ CEO says
Aug. 8, 2025 -
Burger King, Tim Hortons see highest customer satisfaction in years
Aug. 7, 2025 -
McDonald’s loyalty program is making progress, but executives see work ahead
Aug. 6, 2025 -
Bipartisan call center bill seeks to deter offshoring, disclose AI use
Aug. 6, 2025 -
Yum Brands turns to AI to aggregate social media, third-party reviews
Aug. 5, 2025 -
Starbucks sees a CX future in its coffeehouse roots. Is that enough?
Aug. 5, 2025 -
Amazon zeroes in on delivery speed, pursues greater AI ambitions
Aug. 1, 2025 -
Ebay CEO: AI ‘continues to fundamentally change’ customer experience
July 31, 2025 -
4 takeaways from Starbucks’ customer experience plans
July 30, 2025 -
Starbucks puts human connection at the forefront of new service strategy
July 29, 2025 -
Half of customer service queries start on third-party platforms, survey finds
July 29, 2025 -
How generative AI is reshaping the CX practice
July 22, 2025 -
Want a great quick-service restaurant experience? Keep it fast and efficient
July 21, 2025 -
Value remains a top draw of loyalty programs
July 18, 2025 -
CX leaders expect technology budget growth as AI readiness lags
July 16, 2025 -
Albertsons sees digital success, but the channel has yet to turn a profit
July 15, 2025 -
How Bookshop.org drives customer loyalty on a tight budget
July 15, 2025 -
Customers back up their initial searches for local businesses with reviews
July 11, 2025 -
ASOS launches loyalty program as part of turnaround effort
July 10, 2025 -
Sam’s Club adds more value to its membership with pet perks
July 9, 2025 -
Leaders think they’re doing a good job on CX. Customers don’t agree.
July 9, 2025